Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 47 reviews
5.1
5.1/10 based on 1784 reviews
Barbara
United Kingdom,
December
2023
7.6/10
The hotel room was much smaller than advertised with uncomfortable beds and pillows, along with a shower head spitting high-pressure water everywhere, leaving the bathroom hot, wet, and with a terrible smell. The early morning noise from banging doors and abrupt staff made our stay inconvenient. The bar lacked stock, resembling an old storage room more than a dining area. Definitely not a place to recommend.
Rooms
5.0
Rooms were way smaller than expected, uncomfortable beds and pillows, with a problematic shower head.
Service
7.0
The staff was friendly and professional but lacked attention to noise issues and last-minute tour bookings.
Location
8.0
The location is convenient and clean, within a short drive or walk to the Esplanade and close to everything.
Dining
5.0
The dining experience was subpar, lacking breakfast options and needing an overhaul.
Facilities
5.0
Limited facilities, with noise issues and inadequate bar stock.
Linda
United Kingdom,
July
2023
7.0/10
The hotel was facing the main road and quite noisy on a Friday night. The rooms were very dirty on entry, with smudges in mirrors, a smell in the toilet, and even finding a previous guest's jacket in the closet. The service was reasonably quiet, with a nice pool for a quick dip, but there were issues with repairs and lack of attention from some staff members. The location was right where we needed to be, though a bit out of the way for downtown areas. The dining experience was ordinary, impacted by staffing problems. Despite these issues, the hotel was easily accessible at all times.
Rooms
5.0
The rooms were through dirty, unhygienic, and slippery, facing the main road, with various cleanliness issues noted.
Service
5.0
Location
7.0
The hotel was right where we needed to be despite being a bit out of the way for the downtown area.
Dining
5.0
The dining experience was affected by staffing problems and started late, impacting the overall enjoyment and value for money.
Facilities
5.0
John
United Kingdom,
April
2023
6.0/10
The hotel is conveniently located close to Cairns Central but lacks varied dining options and needs urgent maintenance. The staff is inconsistent in service quality. Despite the proximity to the airport, the cleanliness of the hotel is questionable.
Rooms
7.0
Our room at the back of the building was clean and comfortable after the first night.
Service
5.0
Service was hit-or-miss; some staff were rude and unhelpful while only a few were exceptional.
Location
6.0
Close to Cairns Central but far from other attractions, with visible maintenance issues around the property.
Dining
5.0
Limited gluten-free options for breakfast due to staffing issues.
Facilities
6.0
The pool was a good size but lacked equipment, and the hotel needs urgent maintenance.