Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 8 reviews
7.4
7.4/10 based on 1966 reviews
Rob
United States,
May
2024
6.6/10
The hotel had a convenient location near both the west side of the city and downtown. The rooms were clean and quiet, but there was a noticeable weed smell. The staff was nice and helpful, especially when my car wouldn't start in the morning. The breakfast was subpar, more like cereal and coffee with no proper sitting arrangement. The proximity to a huge mall was a plus.
Rooms
7.0
The rooms were clean and quiet despite being near a busy street, but there was a noticeable weed smell. The cleanliness could have been better, and the rooms felt outdated.
Service
8.0
The staff was nice and helpful, particularly in assisting with a car issue in the morning. They were straightforward and accommodating for a first-time hotel booking.
Location
7.0
The hotel's location was good once I figured out how to navigate on public transportation. It was a little out of the way but close to both the west side of the city and downtown.
Dining
5.0
The breakfast was disappointing, resembling more like a simple cereal and coffee setup without appropriate dining arrangements. There was room for improvement in the breakfast offerings.
Facilities
6.0
The hotel was right beside Tim Hortons, making it convenient for quick meals. However, the cleanliness during breakfast hours left much to be desired.
Convenient location
Weed smell
Ian
United Kingdom,
March
2024
6.8/10
The hotel is conveniently located near shops and attractions making it easy to order food or shop. The rooms were lovely and worth the price, but cleanliness could be better. The service was friendly and helpful to guests. The location was convenient for sightseeing, though the Wi-Fi was weak. The dining experience was subpar except the local cold cuts. The so-called continental breakfast lacked variety. Facilities were standard.
Rooms
7.0
The rooms were beautiful and worth the value. However, cleanliness was an issue as they were not made up after the first night, and I had to go to the front desk for clean towels. Not sure what was in the room, but it was disgusting.
Service
9.0
The service was helpful and the staff were very friendly and polite. Housekeeping was attentive.
Location
6.0
The hotel's location was good and easy to access local amenities. Close to a mall and restaurants, but the Wi-Fi was poor and there were limited juice options at breakfast.
Dining
5.0
The dining experience was disappointing with a lackluster continental breakfast. However, the selection of local cold cuts was a nice surprise.
Facilities
7.0
Richard
United Kingdom,
February
2024
7.6/10
The hotel rooms were surprisingly nice and clean, equipped with essential amenities like a mini-fridge, microwave, and a small dining space for two, although lacking a couch or lounge chair. The service experience had its lows with unprofessional behavior from a staff member dealing with complaints about connectivity issues, but housekeeping and laundry services were satisfactory. The location was quite convenient for various needs, close to both the west side of the city and downtown, and right off the Gardiner Expressway.
Rooms
8.0
I was pleasantly surprised by how nice and clean the rooms were. They had a mini-fridge, microwave, and a small table with 2 chairs, providing a comfortable stay.
Service
6.0
Although I encountered a rude interaction while addressing connectivity issues, the overall service and housekeeping standards were satisfactory.
Location
9.0
The hotel's location worked well for me, being close to both the west side of the city and downtown, offering convenient access to various attractions.
Dining
6.0
The offerings were limited but served the purpose.
Facilities
7.0
The hotel provided essential facilities that met my needs during the stay.
Sara
United Kingdom,
November
2023
7.8/10
My stay at the hotel was a pleasant experience overall. The rooms were super clean and had everything I needed, although they were a bit on the small side. The service was friendly and accommodating. The location was very convenient for my needs, but the dining options were quite limited. The facilities provided were satisfactory.
Rooms
8.0
The rooms were super clean, compact, and had all I needed.
Service
9.0
The service was friendly and very accommodating.
Location
9.0
The location was perfect for my needs.
Dining
6.0
The dining experience was sparse with limited options.
Facilities
7.0
The facilities provided were satisfactory.
Sarah
United States,
September
2023
6.6/10
The hotel's location is fine, just what we needed after a long flight from the UK. The rooms are modern and clean, although they looked nothing like the pictures. The service is friendly and helpful, although it could be more welcoming. The best thing about this inn is its location, but it could benefit from additional amenities to improve the overall experience.
Rooms
8.0
Service
7.0
The service was friendly, although it could be more welcoming.
Location
7.0
The location in Etobicoke is the best thing about this inn, very close to where we were going that night.
Dining
5.0
The dining experience was very simple with slices of bread and jam, nothing special.
Facilities
6.0
The facilities are basic, with room for improvement.
Walter
United Kingdom,
September
2023
6.6/10
The hotel is conveniently located near the airport and shopping areas, making it perfect for both travel and retail therapy. The rooms, although on the smaller side, were clean and provided essential amenities like a mini-fridge and microwave. The service was a mix of friendly and rude encounters, with some staff ensuring safety and others displaying unprofessional behavior. The dining options were basic and ended early, but generally acceptable. Overall, a decent stay with some room for improvement.
Rooms
8.0
The rooms were small but clean and comfortable with essential amenities like a mini-fridge and microwave.
Service
6.0
The service had a mix of friendly and rude encounters, with some staff being accommodating while others displayed unprofessional behavior.
Location
7.0
Dining
6.0
The dining options were basic and ended early, providing simple fare for guests.
Facilities
Marvin
United States,
August
2023
7.0/10
The hotel's location is convenient due to its proximity to both the west side of the city and downtown, making it a practical choice. However, the nearby Gardiner Hwy may cause delays in reaching the harborfront. The rooms, located in the annex, were in need of updating and had a slight smoke smell, with frigid air conditioning that needed adjustment. Despite these minor inconveniences, the friendly service and complimentary breakfast provided a positive experience.
Rooms
6.0
The rooms in the annex were a bit tired and required updating, with a noticeable smoke smell and frigid air conditioning that needed adjustment.
Service
9.0
Despite the room allocation in the annex and the need for improvement in room quality, the service at this hotel was excellent, with staff members going above and beyond even when faced with challenges like helping me with luggage despite having a broken foot. The short conversation we had added a personal touch to the service, making me feel welcome.
Location
7.0
The hotel's location was beneficial for my needs as it was close to both the west side of the city and downtown, offering convenience. However, the proximity to Gardiner Hwy, known for congestion, may lead to delays in reaching the harborfront. I appreciated the bonus advantage of complimentary breakfast and the nearby amenities like the mall and Walmart.
Dining
7.0
The dining experience, although modest, offered a coffee and tea machine available at all hours. While the options could be improved, the overall quality was satisfactory. Some tweaks could enhance the dining experience further.
Facilities
6.0
The hotel facilities were basic but functional, with the added advantage of free breakfast. An upgrade in room quality and updates in the amenities could elevate the overall experience.
David
United Kingdom,
June
2023
7.8/10
I had a great stay at this hotel! It's nicely situated between the airport and downtown, with a bus stop nearby and surrounded by a shopping mall and restaurants. Plus, being in the annex kept me shielded from any highway noise. The room was lovely and clean, offering a comfortable, well-appointed, and well-laid-out space.
Rooms
9.0
The room was nice and clean, really comfortable, and well laid out.
Service
8.0
The staff was really helpful and quickly arranged for me to switch to a better room without any hassle. They were congenial and made my stay pleasant.
Location
8.0
The neighborhood is quiet, with Tim Hortons and a big shopping plaza right across the parking lot. It's a fantastic location with friendly staff. However, being on a 10-lane highway can be a bit hectic.
Dining
7.0
The hotel lobby had a simple sitting area, but the dining experience was very modest. It was a nice surprise to find local products, though.
Facilities
7.0
The facilities were decent, and I enjoyed my stay overall.
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