Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 10 reviews
4.5/5
based on 31 reviews
8.2
8.2/10 based on 449 reviews
#36 of 101 Speciality lodging in Cairns based on Tripadvisor
Harold
United States,
May
2024
8.6/10
My stay at this hotel was lovely! The rooms had all the necessities, including a dishwasher and washing machine, which was very convenient. They were clean but a bit dull, requiring the lights on all the time. Checking in was a breeze, and the staff were ready and available to assist. The service was exceptional - the staff not only provided cooking essentials but also helped arrange our day tours. They were incredibly welcoming and accommodating, truly lovely people. The location was just perfect, quiet yet close enough to get any supplies needed. However, it felt a bit off the beaten track. The facilities were top-notch, making for a comfortable stay.
Rooms
8.0
The rooms had all the necessities and were clean.
Service
9.0
The staff were lovely and accommodating.
Location
9.0
The location was perfect, quiet but close enough to get supplies.
Dining
8.0
The dining experience was indulgent.
Facilities
9.0
The facilities were top-notch.
Convenient location
Dull rooms
Arthur
United States,
April
2024
8.2/10
I had a wonderful stay at this hotel. The rooms were spacious and had everything you needed for a great stay. The staff was friendly and helpful, going above and beyond to assist us. The location was quiet but still close to restaurants and other amenities. The only downside was the slightly remote location away from the main attractions.
Rooms
9.0
The 2-bedroom rooms with their own laundry facilities and dishwasher were great, providing all the essentials for a perfect stay.
Service
9.0
The service was impeccable, with the staff being very apologetic and helpful in every aspect of our stay.
Location
8.0
The hotel offered a quiet location yet was conveniently close to restaurants and supplies. The views were truly amazing.
Dining
7.0
The in-room dining was satisfactory, offering quality meat options for a comfortable meal.
Facilities
8.0
The facilities provided everything we could ask for, making our stay even more enjoyable.
Mark
United States,
April
2024
8.2/10
I found this hotel to be a great stay overall. The room was spacious, clean, and quiet, perfect for a peaceful getaway. The service was outstanding, with the staff being incredibly friendly and accommodating. The location was convenient, close enough to the CBD but far away from any noisy city disturbances. However, the distance to the seafront might be a minor inconvenience for some. The facilities were well-maintained, and my experience was very pleasant.
Rooms
8.0
The room was spacious, clean, and quiet, making it an ideal retreat for a couple.
Service
9.0
The staff at City Terraces were incredibly friendly and helpful throughout my stay, creating a warm and welcoming atmosphere.
Location
9.0
The hotel's location was convenient, being close to Cairns Central and within walking distance to the esplanade. It struck a perfect balance between accessibility and tranquility.
Dining
7.0
I appreciated the option of having local organic products available for dining. The hotel's dining experience was quite satisfactory.
Facilities
8.0
The facilities were well-equipped and well-maintained, adding to the overall comfort of my stay.
David
United States,
March
2024
8.6/10
I absolutely loved staying at this hotel! The rooms were fantastic, equipped with all the utilities we would have at home. The location was perfect, close to the CBD but quiet enough to relax. The service was top-notch, and the dining experience was delightful. However, it was a bit off the beaten track from the main attractions.
Rooms
9.0
The rooms were fantastic, just like a little apartment with everything we needed, like a dishwasher and washing machine.
Service
9.0
The staff was incredibly friendly and informative, going above and beyond to assist us with everything we needed.
Location
8.0
The location was perfect, close to the CBD but peaceful, and only a short walk from great restaurants and a large shopping mall.
Dining
8.0
The dining experience was lovely, especially enjoying glazed cakes in the room.
Facilities
9.0
The facilities were excellent, offering everything we could ask for during our stay.
Edward
United States,
December
2023
8.2/10
The hotel is perfectly located, within walking distance of all the bars and restaurants. The rooms are clean, well-serviced, and equipped with everything needed for a great stay. The service is excellent, from a warm welcome to helpful advice on local attractions. The location is convenient, just blocks away from the railway station and a large shopping center. However, the dining options are limited, and the in-room dining experience could be improved. Overall, a great choice for a comfortable and pleasant stay.
Rooms
8.0
The rooms had just about every amenity needed for a great stay and were heated up at night.
Service
9.0
The staff offered a warm welcome, gave good advice on local attractions, and was very friendly and nice to everyone.
Location
9.0
The hotel's location is excellent, near the main shopping center and by the waterfront.
Dining
7.0
The dining experience was in the room and could be improved with more variety.
Facilities
8.0
The hotel facilities are well-stocked with useful items and amenities.
Clifford
United States,
November
2023
8.2/10
My stay at the hotel was a mixed bag. The rooms were very spacious and clean, obviously well looked after, which was nice. However, the layout with no window but a small glass panel instead made the room quite dull and constantly needing light. On the bright side, the price was great and it was quiet, plus walking distance to everything.
Rooms
8.0
The room was okay, nice size, well-equipped, and quiet. It even had a queen-sized bed in the living area for us.
Service
9.0
The service was excellent, as the staff were very helpful, friendly, and willing to oblige with any requests. They provided a range of services from car hire to laundry.
Location
9.0
The location was very convenient, within walking distance to everything, and spacious enough to enjoy the beautiful Cairns weather. It was also quiet and close to shops.
Dining
7.0
No comments on price or value for money.
Facilities
8.0
The hotel had a good range of facilities to offer, including but not limited to dry cleaning, housekeeping, grocery shopping service, and tours/ticket assistance.
Frank
United States,
November
2023
7.4/10
I found this hotel to be functional but quite rundown, in need of refurbishment. On the bright side, it is within walking distance of all the bars and restaurants which was convenient. My room was located on the second floor, the top level, which offered a good view and was great for my family. The kitchen had everything we needed which was a bonus.
Rooms
6.0
The rooms, while functional, are quite rundown and in need of refurbishment. They are spacious and suitable for families with a well-equipped kitchen.
Service
9.0
The service was top-notch! The staff, from the cleaning crew to the hosts, were incredibly friendly and helpful. They made our stay enjoyable and went above and beyond to assist us with any needs.
Location
8.0
The location was great, near the main shopping center and just a short walk from the railway station and a large shopping mall. Although not as close to town as I expected, it was in a quiet area away from city noise.
Dining
7.0
We opted for dining in the room and enjoyed the home-made organic products. The dining experience was satisfactory, but there are also amazing restaurants within a 10-minute walk.
Facilities
7.0
The facilities were decent overall, but could use some upgrades. The hotel offers essential services like car hire, laundry, and grocery shopping, which added convenience to our stay.
Marshall
United States,
October
2023
8.2/10
I absolutely loved this hotel! It's conveniently located within walking distance of all the bars and restaurants in Cairns, which was so convenient in the sticky humid weather. The rooms were fairly basic but clean, and it would have been helpful to have cleaning tools like a broom, vacuum, or mop available.
Rooms
8.0
The rooms were clean and comfortable, perfect for the Cairns weather.
Service
9.0
The service was outstanding! The staff was always friendly and ready to help, and they even offered convenient 24/7 assistance. Plus, having amenities like car hire, dry cleaning, and grocery shopping service made my stay even more enjoyable.
Location
9.0
The location was great, just a 15-minute walk from the seafront and commercial area, offering a relaxing atmosphere to enjoy Cairns' beauty. Additionally, being close to the railway station and a large shopping center was super convenient for exploring the area.
Dining
7.0
Dining options were limited but having the convenience of in-room dining and delicious focaccia bread made up for it.
Facilities
8.0
The facilities were excellent, with a large pool and BBQ area that added extra fun to my stay. However, it would have been perfect if more dining choices were available on-site.
friendly staff
limited dining
Susan
United States,
August
2023
8.4/10
My stay at this hotel was absolutely fantastic. The rooms were impeccably clean, spacious, and incredibly comfortable. The air-conditioning worked like a charm, and the laundry facilities were a lifesaver. The kitchen was a good size and the balcony was a wonderful addition. The only downside was that the distance from the town was a bit more than advertised.
Rooms
9.0
The rooms were clean, spacious, and had all the amenities I needed.
Service
8.0
The staff was super accommodating and provided great advice on car hire and local activities.
Location
9.0
The location was brilliant, being close to the shopping center and within walking distance to the esplanade.
Dining
7.0
I enjoyed having the option to dine in the room, and the complimentary bread was a nice touch.
Facilities
9.0
The facilities were top-notch, offering everything from car hire to laundry services.
Felix
United States,
May
2023
8.0/10
I found the hotel a bit of a walk to town, which was fine for us as a couple, but might be less convenient for older guests or those with small children. The rooms had all the necessary requirements and even big frying pans for cooking, but they were a bit dull and needed the lights on all the time. The laundry facilities and kitchen were handy during our stay.
Rooms
7.0
The rooms were equipped with all the necessary requirements and even had big frying pans for cooking, which was great. However, they were a bit dull and needed the lights on constantly.
Service
9.0
The staff were lovely and very helpful during our stay, offering a warm welcome and providing good advice on car hire and excursion companies. They attended promptly to our needs such as tidying the bed and replacing broken items.
Location
8.0
The location was convenient, close enough to the CBD to make access easy, but far enough to avoid any noise disturbances. It was close to shops, restaurants, and the Esplanade, making it brilliant for exploring Cairns.
Dining
8.0
The hotel offers dining in the room, and we enjoyed a tasty meal of oysters during our stay.
Facilities
8.0
The hotel boasted facilities such as car hire, laundry, housekeeping, and tours/ticket assistance, which added to the overall convenience of our stay.
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