Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 3 reviews
8.3
8.3/10 based on 393 reviews
Walt
United States,
January
2024
8.2/10
I had a lovely stay at this hotel in the Oakland neighborhood of Zone 10. The room was beautiful, but an emergency A/C would have been appreciated. The service was top-notch with helpful and accommodating staff, making me feel like a valued guest. The location in a gated area was extremely safe, perfect for a relaxing trip. The dining experience was good, though not fantastic, and the facilities were convenient for my needs.
Rooms
8.0
The room was beautiful, but it would have been better with an emergency A/C.
Service
9.0
The staff was so helpful and accommodating, from providing me with maps to the daily friendly faces of the cleaning staff.
Location
9.0
The hotel is located in the Oakland neighborhood of Zone 10, in a gated area providing a very safe environment.
Dining
7.0
The dining options were good, but not fantastic.
Facilities
8.0
The hotel offers essential facilities for a comfortable stay.
William
United States,
July
2023
8.8/10
My stay at this hotel was truly delightful. The rooms, although extremely spacious, felt super cozy with lots of lovely local decorations. The hotel is located in a very modern mall mostly filled with restaurants, which was a great convenience. The service was top-notch, with the staff being very accommodating and friendly, truly making me feel at home. The location, nestled on a hillside overlooking a small river, provided a peaceful retreat undisturbed by traffic noises. The dining experience was good, with several delicious options to choose from. Overall, a wonderful hotel with a few minor drawbacks.
Rooms
9.0
The rooms were extremely spacious, with a fully equipped kitchenette.
Service
9.0
The staff was friendly and very helpful.
Location
9.0
The hotel is on a hillside overlooking a small river, offering a peaceful retreat undisturbed by traffic noises.
Dining
8.0
The dining experience was good, with several delicious options to choose from.
Facilities
9.0
The hotel facilities were modern and well-maintained.
Michael
United States,
May
2023
7.8/10
I had a pleasant stay at the hotel. The rooms were quite large with a sitting area and dining area, although they were a bit away from sunlight and smelled a bit musty. The emergency A/C helped keep the room clean and peaceful.
Rooms
7.0
The rooms were spacious and provided a sitting area and dining area, which was nice. However, they lacked natural light and had a musty smell.
Service
9.0
The staff was top-notch, always ensuring I was happy and comfortable. They were so helpful and accommodating, from providing maps for navigation to daily friendly faces from the cleaning staff.
Location
8.0
The hotel is centrally located in Colonia Oakland, a great spot that felt safe and allowed for easy runs in Guate. It's close to Zona Viva for convenience.
Dining
7.0
Dining was a pleasant experience, especially on the open deck area with greenery views. The food was good, although not outstanding. The option for made-to-order meals delivered to the room was a nice touch.
Facilities
8.0
The hotel had nice facilities, including a good dining area and a relaxing open deck for meals with a view.