Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 15 reviews
6.5
6.5/10 based on 47 reviews
Robert
United States,
December
2024
6.0/10
I had a mixed experience at this hotel. While the location was decent and the staff were welcoming, I encountered several issues with my room, including cleanliness and maintenance problems. The restaurant had good food options, but overall, I wouldn't recommend staying here based on my experience.
Rooms
5.0
The room I stayed in was disappointing with dirty sheets and a broken telephone, making it hard to communicate with the staff.
Service
5.0
The service was friendly, but I had to run downstairs multiple times since the phone in my room was not working.
Location
7.0
The hotel is located in Thamel, which is convenient and close to shops, making it easy to explore the area.
Dining
6.0
The food at the restaurant was decent, with good local options, but I missed the breakfast since I wasn't informed it was included.
Facilities
5.0
Facilities were basic, with a rooftop area but no significant amenities to enhance the stay.
James
United States,
December
2024
8.4/10
Hotel Lily felt like a home away from home during my stay in Kathmandu. The warm and cozy atmosphere, along with the delicious Nepalese food, made for a delightful experience. While the location is a bit further from some central attractions, the staff's hospitality truly stood out. However, I did notice some areas that could be improved, particularly with noise management from other guests and room cleanliness during peak times.
Rooms
8.0
The rooms are simple but comfortable, with good heating, and the hot water in the shower was fantastic, especially in winter.
Service
10.0
The service was outstanding, with the staff going out of their way to assist me with various travel needs and comfort during my stay.
Location
7.0
Located in the outskirts of the bustling Thamel district, it's about a 15-minute walk to major attractions, which I found manageable.
Dining
9.0
The dining at the hotel was a highlight, especially the Nepalese dishes like Parata with curd and fried momos, which were delicious.
Facilities
8.0
The facilities include a travel agency that offers great deals on trips, and the restaurant provided a variety of tasty options.
Blake
United States,
November
2024
7.2/10
My stay at the hotel was a mixed bag. While the staff was welcoming and genuinely friendly, the room I received had several issues that made it less than ideal. I appreciated the value for money, but the cleanliness and maintenance left a lot to be desired, especially in the bathroom. The location is quite prime, close to shops, making it convenient for exploring the area.
Rooms
5.0
The room I stayed in was not very clean, with dirty sheets and a generally neglected look. I felt it did not meet even basic standards of cleanliness.
Service
7.0
The staff was very welcoming and helpful, which definitely enhanced my stay, although service details like breakfast inclusion were poorly communicated.
Location
9.0
The hotel is located centrally in Thamel, making it very convenient for shopping and dining options.
Dining
8.0
The restaurant had decent food, and I particularly enjoyed the rosemary tea, which was a nice highlight.
Facilities
5.0
Despite a nice rooftop area, overall facilities like the bathroom were lacking in upkeep.
Paul
United States,
October
2024
7.6/10
Hotel Lily in Kathmandu offers a welcoming atmosphere with comfortable rooms at a great value. The staff is incredibly helpful, and the food is enjoyable, especially the rosemary tea. However, there are some concerns regarding cleanliness and maintenance, particularly in some of the rooms.
Rooms
7.0
The rooms are comfortable and bright, though not luxurious. The value for money is good, but some rooms showed signs of neglect and needed better cleaning.
Service
9.0
The staff at the hotel were very friendly and eager to assist with any needs. They contributed greatly to the pleasant environment.
Location
8.0
Conveniently located in Kathmandu's Thamel area, the hotel is close to shops and transport options.
Dining
8.0
The restaurant serves good food, and the breakfast is worth trying, particularly the rosemary tea which is a highlight.
Facilities
6.0
The hotel features a nice rooftop area but could benefit from more maintenance in rooms and shared spaces.
Everett
United States,
August
2024
8.6/10
My stay at Hotel Lily was really enjoyable! The staff were incredibly helpful and always ready to assist with laundry, food, shopping, and even tours. The rooms were nice and had good hot water and Wi-Fi, making it a great value for the price. The one downside was that the rooms were average, but overall, I had a positive experience and would recommend it to anyone visiting the area.
Rooms
7.0
The rooms were nice, average but clean with good hot water and Wi-Fi.
Service
10.0
The staff was extremely helpful and friendly, assisting me with all my needs.
Location
9.0
Located in the Thamel area, it was convenient for shopping and tours.
Dining
8.0
The restaurant offered a variety of good dishes; I was quite satisfied with my meals.
Facilities
9.0
There's a travel agency on-site that provided great help for my tour bookings.
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