Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
4/5
based on 185 reviews
8.2
8.2/10 based on 2091 reviews
#131 of 452 hotels in Mexico City based on Tripadvisor
Carolyn
United States,
February
2024
8.0/10
The hotel is situated in a lively area, close to bars and restaurants. While the rooms were clean and provided a good night's sleep due to insulation from noise, they were on the small side. The service was exceptional and went out of its way to ensure a comfortable stay. The location straddling the upscale Condessa and Roma neighborhoods offers convenience and a great atmosphere. The dining options were fine, though there were some issues with timing and internet connectivity. Overall, a pleasant stay with a few minor drawbacks.
Rooms
8.0
The rooms were clean and well-insulated for a peaceful night's sleep, although they felt a bit cramped and dark.
Service
9.0
The staff was friendly and went above and beyond to make sure everything was just right.
Location
9.0
The hotel's location straddling the Condessa and Roma neighborhoods provides easy access to restaurants, bars, and attractions, making it a prime spot for exploration.
Dining
7.0
The dining experience was satisfactory, but there were some issues with timing and internet connectivity.
Facilities
7.0
The facilities were convenient and met basic needs.
Randy
United States,
July
2023
6.2/10
Walking in the hallways was nice and clean, but the rooms had cigarette smoke smell and sheets with holes not matching the Booking photos. The hotel has its ups and downs, definitely room for improvement.
Rooms
5.0
The rooms had a strong cigarette smell and the sheets had holes that didn't match the Booking photos. Not ideal.
Service
8.0
The service was friendly and helpful throughout the hotel, which was a plus.
Location
7.0
The location is very convenient with plenty of shops and restaurants nearby, but requesting a room with a window to the outside is recommended.
Dining
5.0
The dining was only okay, and I regret paying for it after the first day as the options were limited and the internet was poor.
Facilities
6.0
Sarah
United States,
May
2023
7.6/10
I had a pleasant stay at the hotel overall. The rooms were fine and clean, although there were some holes in the sheets. The service was perfect, especially coming from the bus station, although my shirts went missing which was a downside. The location was unbeatable, right between Parque Mexico and a vibrant street full of restaurants. The dining experience was limited to one small coffee at breakfast, but the nearby cafes offered excellent choices. The facilities were adequate for my needs.
Rooms
8.0
Service
7.0
The service was amazing, from being picked up at the bus station. However, my shirts were missing, which was unfortunate.
Location
9.0
I loved the short walk to Parque Mexico for my daughter to play, and the overall safety of the area was comforting. Being in the heart of CDMX between Condesa, Juarez, and Roma Norte was a major plus.
Dining
6.0
The dining options were limited to one small coffee with breakfast in the hotel's downstairs restaurant, but I found great alternatives in nearby cafes.
Facilities
The facilities provided everything I needed for a comfortable stay.