Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
8.0
8.0/10 based on 369 reviews
Frank
United States,
January
2025
7.8/10
I found this hotel to be very convenient, especially with its walking distance from the train station. It served as a nice overnight stay, but I wouldn't recommend it for longer trips due to its slightly run-down condition. The friendly staff and the great breakfast options were definite highlights, along with the free airport shuttle, although it only runs in the mornings.
Rooms
6.0
The rooms were quite small and had the typical Japan-style cubicle toilets, which made it difficult to accommodate two suitcases. They felt a bit cramped compared to other hotels in the area.
Service
9.0
The service was excellent, with staff being very polite and helpful. They really made an effort to assist with any requests I had during my stay.
Location
9.0
Being just a 3-5 minute walk from the train station made getting around super easy. Plus, it's conveniently close to the Aeon shopping center.
Dining
8.0
The breakfast was a real treat, offering a buffet with good options for everyone. It wasn't quite five-star quality, but certainly better than many other places I've been.
Facilities
7.0
The hotel had a nice spa with an onsen, which I found to be a lovely addition, although the overall facilities seemed a bit neglected.
Robert
United States,
December
2024
7.8/10
I found the hotel to be a convenient spot, just a short walk from the train station. It's perfect for a one-night stay, with helpful and friendly staff. The Japanese-style breakfast was quite nice, and I enjoyed the onsen. However, the place felt a bit outdated in certain areas, and the airport shuttle was only available in the morning, which could be inconvenient for some travelers.
Rooms
7.0
The rooms were comfortable but felt a bit run down with some scuffs on the walls. It's not really a place I would want to stay for an extended period.
Service
8.0
The staff was very welcoming and did their best to assist me, even with language barriers.
Location
9.0
Being walking distance from the train station made it very convenient for my travel plans. Additionally, having a shuttle service to the airport is a nice perk, even if it's limited to mornings.
Dining
8.0
The breakfast offered a nice variety of Japanese and some Western dishes, and I appreciated that it was included. Just keep in mind that it starts a bit late if you're catching an early flight.
Facilities
7.0
I enjoyed the onsen, which was a nice way to relax after a long day. However, the overall state of the hotel could use some updating.
Harry
United States,
November
2024
7.4/10
I found this hotel to be quite nice and convenient for a quick overnight stay. It's just a short walk from the train station, and the staff was really helpful and friendly. However, the hotel shows some wear and tear, which could be off-putting for longer stays. The free Japanese-style breakfast and access to the onsen were definite highlights, but the one morning shuttle to the airport might not be ideal for everyone.
Rooms
7.0
The room was a bit small, especially the bathroom, but it was adequate for a night's stay. It worked fine for our needs as we were just passing through.
Service
8.0
The staff was very helpful and always smiling, which made the experience pleasant. I appreciated their effort to assist, even with the language barrier.
Location
9.0
The hotel is conveniently located just a five-minute walk from the train station, making it a breeze to get around. It's also close to the airport, which is a big plus.
Dining
7.0
The buffet breakfast was decent, definitely better than some other places I've been, and it included Japanese options which I enjoyed.
Facilities
6.0
The onsen was a nice facility to unwind in. However, the overall upkeep of the hotel felt a bit lacking.
Carolyn
United States,
November
2024
7.6/10
I found this hotel to be quite convenient for an overnight stay. It's within walking distance from the train station, which made my travels easier. The staff was super helpful and friendly, and I enjoyed the free buffet breakfast and coffee in the lobby. However, the hotel felt a bit run down with scuffs on the walls, and I noticed the airport shuttle only operates in the mornings, which could be a limitation for some guests.
Rooms
7.0
The room was small but comfortable, and just fine for a one-night stay, especially before an early flight.
Service
9.0
The staff were courteous and helpful, assisting with my luggage and even recommending a nearby sushi restaurant.
Location
9.0
The hotel is in a prime location, very close to the JR Chitose station and just minutes from the airport, making it super convenient for travelers.
Dining
7.0
The breakfast was good, especially for a hotel, though it starts later in the morning, which might not work for early airport departures.
Facilities
6.0
The hotel features a spa (onsen), which I enjoyed, but there were minor issues like the need for some maintenance.
Geoffrey
United States,
November
2024
7.4/10
I had a decent overnight stay at this hotel which is just a short walk from the train station. The staff were attentive and really helpful, and I loved the complimentary Japanese-style breakfast and access to the onsen. However, the hotel felt a bit worn down, with noticeable scuffs on the walls, and I wish the airport shuttle ran more frequently than just in the morning.
Rooms
5.0
The room was on the small side and the bathroom felt even tinier, but it was adequate for a one-night stay.
Service
8.0
The staff were eager to assist, managing communication well despite limited English, and helped with luggage storage.
Location
9.0
This hotel is conveniently located right across from Chitose JR Station, which makes it super easy for airport transfers.
Dining
8.0
The buffet breakfast offered was surprisingly good, with a variety of Japanese dishes that I really enjoyed.
Facilities
7.0
The onsen was a nice touch, providing a relaxing way to unwind after a long day.
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