Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 6 reviews
7.0
7.0/10 based on 1213 reviews
Susan
United States,
March
2024
6.6/10
The hotel rooms fell short of expectations with cleanliness issues and not matching the online pictures, but the service was courteous and helpful. The location posed challenges without a car and being near industrial areas. The dining was fair with limited options, and the facilities were basic.
Rooms
5.0
The room I stayed in was filthy dirty with hair on the floor, and the bathroom was dusty with a toilet that didn't flush properly. It looked nothing like the pictures online.
Service
8.0
The service was courteous and extra helpful, especially when printing directions and offering filtered water. The staff assisted promptly when we misplaced our key.
Location
5.0
The location was pretty bad, especially without a car and being near industrial areas. It was only redeeming to be close to a phenomenal Italian restaurant.
Dining
7.0
The dining experience was fair with good choices and fresh food, although somewhat limited. The continental breakfast felt weak compared to other hotels.
Facilities
5.0
The facilities were basic and lacked any standout features.
Jake
United States,
March
2024
7.8/10
My stay at the hotel was a bit of a mixed bag. While the rooms were really nice, they were not soundproof and had a strange musky smell to them. The service was extremely accommodating and helpful, possibly due to their varied clientele. The location was reasonably good, sitting between the airport and Downtown Montreal, although the odd parking situation raised some concerns. The dining experience was a welcome plus, but could use more hot meal options.
Rooms
7.0
The rooms had a strange musky smell and were not soundproof, but they were really nice overall.
Service
9.0
The service was extremely accommodating and the staff were helpful, professional, and fluent in both English and French.
Location
7.0
The location is reasonably good, sitting between the airport and Downtown Montreal. However, the odd parking situation is a bit concerning.
Dining
8.0
The dining experience was a welcome plus, but more hot meal options would improve it.
Facilities
8.0
The facilities were clean and well looked after by the staff.
Nick
United Kingdom,
December
2023
6.0/10
Our stay at the hotel was overall good. The rooms were spacious enough for three adults, but unfortunately, there were cleanliness issues with what seemed like remnants in the shower. The hotel had a lot of potential; however, it fell short in terms of cleanliness.
Rooms
5.0
The rooms provided ample space for three adults but lacked proper cleanliness.
Service
6.0
The service was a mix of friendly and indifferent, with some staff members being very helpful while others seemed indifferent.
Location
6.0
The hotel's location was a bit off, situated in a suburb away from facilities. However, it worked for my schedule and was close to restaurants.
Dining
7.0
The dining experience was satisfactory, mostly due to the grab-and-go options available. The breakfast area, however, felt cramped.
Facilities
6.0
The hotel provided basic facilities, but some aspects like cleanliness could be improved.
Craig
United States,
July
2023
6.6/10
My stay at the hotel had its ups and downs. The rooms didn't initially lock electronically, but the staff promptly fixed it the next day. Although a bit far from the city center without a car, the rooms were conveniently reserved next to each other, meeting my overnight needs between flights.
Rooms
8.0
The room had a minor issue with the electronic lock at first, but it was swiftly resolved by the helpful staff. Being adjacent to each other was a nice touch for convenience.
Service
7.0
The service, although needing a bit more friendliness, was efficient and quick to assist once alerted. Housekeeping was also helpful during my stay.
Location
7.0
The hotel's location was reasonably good, situated about halfway between the airport and Downtown Montreal. Public transport to the center, right from the front of the hotel, made it easy to get around.
Dining
5.0
I wasn't too impressed with the dining options, although the items collected from reception were a nice touch. The included breakfast was not appealing and could use some improvement.
Facilities
6.0
Despite the minor setbacks, the facilities were adequate for a short stay between flights.
Jack
United Kingdom,
May
2023
6.8/10
My stay at the hotel was a bit of a mixed bag. The room I had was a fair size and clean, but the bathroom was filthy dirty with hair on the floor, and the toilet didn't flush properly, so be aware of this. The service was excellent and very friendly to converse with, which made up for some of the room issues. The location was reasonably good, with easy access to public transport, but parking could be a bit tricky. The dining options were fair, but could use more variety. Overall, it was an okay stay, but with some room for improvement.
Rooms
7.0
My room was a fair size and clean.
Service
8.0
The service was excellent and very friendly to converse with.
Location
7.0
The hotel's location was reasonably good, with easy access to public transport.
Dining
6.0
The dining options were fair but lacked variety.
Facilities
6.0
The hotel had some facilities but nothing outstanding.
Alfred
United Kingdom,
May
2023
7.8/10
The hotel room was unexpectedly spacious, decent, and very clean. It had a single bed with a queen size and a pull-out couch, which was perfect for someone with limited mobility. The bathroom had a nice jacuzzi and a shower.
Rooms
9.0
The room was surprisingly big, decent, and very clean, perfect for my limited mobility. The jacuzzi and shower were a nice touch.
Service
9.0
The staff was quick to tidy the room daily and even offered me water from their Brita pitcher. They were professional and provided great assistance.
Location
8.0
The hotel's location was great, with clean rooms, onsite parking, and helpful staff. It's conveniently positioned between YUL airport and downtown, away from the city buzz.
Dining
6.0
While the dining experience wasn't very enjoyable with limited breakfast options, the grilled dishes were nice. The breakfast area is a bit small though.
Facilities
7.0
The facilities were decent, but the dining area could be more spacious for a better experience.
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