Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
7.9
7.9/10 based on 696 reviews
Charles
United States,
February
2025
5.6/10
I recently stayed at Osaka Garden Palace for a couple of nights, and it had its ups and downs. The room was clean and offered a nice view of the Osaka skyline, though it felt a bit dated. While I appreciated the hotel's shuttle service to Shin-Osaka Station, the overall experience was somewhat marred by a few service issues.
Rooms
6.0
The room was clean and had all the basic amenities I needed. However, the key didn't fit well, which was frustrating.
Service
6.0
The staff was friendly, though they seemed to struggle with English communication. This made it a bit difficult at times.
Location
7.0
The hotel is conveniently located near Shin-Osaka Station, making travel easy. However, it was set in a mostly residential area, which had its pros and cons.
Dining
5.0
Although breakfast was not included and left a lot to be desired, the hotel was conveniently close to other dining options nearby.
Facilities
6.0
The hotel offered useful services like a shuttle to the station and laundry options, but I found the overall amenities a bit basic.
Jim
United States,
January
2025
5.6/10
My stay at Osaka Garden Palace had some highlights, but overall it fell short of expectations. The room was clean and well-equipped, yet the dining experience was disappointing, particularly during breakfast. The location was convenient with a shuttle service, but the surrounding area lacked restaurants and amenities.
Rooms
6.0
The room I stayed in was comfortable and clean. although I found the decor a bit dated. I appreciated the amenities like a fridge and kettle, which added convenience during my stay.
Service
6.0
While the lobby staff were friendly, I encountered communication barriers. It was frustrating when I couldn't get a taxi booked in advance for my early flight. Additionally, some staff were not responsive to specific inquiries.
Location
7.0
The hotel is situated near Shin-Osaka Station, which is great for travel. but be aware that it feels somewhat isolated from more bustling areas. There aren't many dining options nearby, which was a downside for me.
Dining
5.0
Breakfast was the least enjoyable part of my stay. I was hoping for a wider selection and better quality food. I found myself longing for the more satisfying offerings at a nearby hotel instead.
Facilities
7.0
The hotel provided solid facilities like dry cleaning and shuttle services. but I felt they could do better in terms of dining choices.
Larry
United States,
January
2025
5.6/10
My stay at Osaka Garden Palace had its ups and downs. The room was comfortable and clean, and I appreciated the shuttle service to Shin-Osaka Station, which was very convenient. However, the breakfast experience was disappointing, and the staff's communication skills could use improvement. Overall, I'd suggest considering other nearby hotels for a more enjoyable stay.
Rooms
6.0
The rooms were older style but clean and comfortable. I recommend requesting a room on level 7 or above for better views (hopefully without the air conditioning plants in sight).
Service
6.0
I found the restaurant staff somewhat rude at times, particularly the female Maitre'd. Unfortunately, the staff struggled with English communication, which made some interactions a bit challenging.
Location
8.0
The hotel's location near Shin-Osaka Station was excellent, making it easy to navigate the area. It's in a primarily residential neighborhood, which has its perks, although it felt a bit quiet at times.
Dining
5.0
Breakfast was certainly the low point-nothing appealing compared to the Holiday Inn just up the street. I enjoyed a much better breakfast experience there with various options, including fresh fruit and crispy bacon!
Facilities
7.0
The hotel offers basic amenities and a convenient shuttle service, which makes travel easier. Though the lobby and room interiors felt slightly dated, everything was clean.
Ryan
United States,
December
2024
7.0/10
My stay at the Osaka Garden Palace had its ups and downs. The room was clean and well-equipped, but the breakfast experience left a lot to be desired. The location was convenient for transport, yet it lacked nearby dining options, which was a significant drawback. Overall, it had potential, but improvements are needed in several areas.
Rooms
6.0
The room was basic but clean and newly decorated, with useful amenities like a fridge and kettle. However, I found the interior slightly dated overall.
Service
6.0
While some staff were friendly, I encountered communication issues, and the assistance when needed could have been quicker. Overall, I felt management could improve the service delivery.
Location
6.0
The hotel is conveniently close to the Shin-Osaka train station, which is a major transportation hub. However, it's situated in a primarily residential area, making it less accessible to dining and local attractions.
Dining
5.0
Unfortunately, I had one of the worst breakfast experiences during my travels here. There were limited options, and I ended up enjoying better breakfasts at nearby hotels.
Facilities
6.0
The hotel offers decent facilities, including a shuttle service to the train station. However, I felt the overall amenities didn't live up to the expectations for a 4-star hotel.
Chuck
United States,
December
2024
7.0/10
I had a mixed experience at Osaka Garden Palace. The shuttle service to Shin-Osaka station was convenient, making it easy to explore. However, some of the staff struggled with English, which was a bit frustrating. The room was clean, but there were some quirks, like a key that didn't fit well. Overall, it's a decent option, but I wish I had paid a little more attention to my booking.
Rooms
6.0
The room I stayed in was clean and newly decorated. It had basic amenities, including a fridge and kettle, which I appreciated. However, it felt slightly dated compared to other places I've stayed.
Service
6.0
The service was hit or miss. While the lobby staff were friendly, some of the restaurant staff were a bit rude during breakfast. Also, I faced issues with communication regarding my late checkout request.
Location
7.0
The hotel is conveniently located near Shin-Osaka Station, making it easy to travel. It's also in a residential area, which can feel a bit quiet at times. Unfortunately, there aren't many dining options nearby.
Dining
5.0
I wasn't impressed with the breakfast offered at the hotel. It was the worst part of my stay, and I ended up opting for a better breakfast at another hotel nearby. I would recommend finding food outside.
Facilities
6.0
The hotel provided necessary facilities like dry cleaning and a shuttle service. However, overall, I felt they could improve areas like dining options and staff responsiveness.