Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 3 reviews
9.0
9.0/10 based on 548 reviews
Thomas
United States,
December
2024
6.0/10
I have been to this hotel multiple times before, and it was always a pleasant experience with good amenities and service. However, my recent stay was disappointing due to cleanliness issues in the room and a significant downgrade in the breakfast offerings. While the Japanese setting is still charming, it seems the quality has declined.
Rooms
6.0
The room I stayed in felt less clean than before, with some areas not being properly maintained.
Service
7.0
The service has been consistent over the years, although I did not feel the same care during this visit.
Location
Dining
5.0
The breakfast was surprisingly downgraded and lacked the variety I had come to expect.
Facilities
Martin
United States,
November
2024
7.2/10
We had a nice two-night stay at Radium Kagaya. The hotel was particularly accommodating for our baby and the food was good, though a bit repetitive. The executive suite was spacious in concept, but sound and light traveled too easily between rooms, making it difficult to relax after our daughter went to bed. While the amenities were great, I noticed a decline in the overall cleanliness compared to past visits.
Rooms
7.0
The executive suite had a nice layout with a separate living space, but sounds and light from the living room made it less ideal for our sleeping baby. Overall, it was spacious but could be better designed for privacy.
Service
9.0
The staff were very friendly and provided great amenities for families with babies, ensuring our stay was comfortable.
Location
Dining
7.0
The food was generally very good and tailored for our needs, but it was somewhat repetitive since we had similar meals during our stay.
Facilities
6.0
The hotel offered nice amenities, including a private onsen, but the cleanliness of some facilities seemed to have declined a bit.
James
United States,
August
2024
7.6/10
We had a lovely two-night stay at Radium Kagaya with our baby, where the staff ensured we were comfortable throughout our time. The amenities for our child were great, but we did find the room's layout a bit challenging as light and sound traveled too easily between the living area and bedroom. The dining experience was enjoyable but lacked variety over our stay. Overall, it's a nice place for families, but some aspects could be improved for better comfort.
Rooms
7.0
The executive suite was nice, but the separation between the living room and bedroom wasn't very soundproof, making it hard to keep light on without disturbing our daughter.
Service
9.0
The hotel staff was attentive and tailored their services to accommodate our young baby, which really enhanced our experience.
Location
Dining
7.0
The food was very good, but we found the menu a bit repetitive, having similar meals during our stay.