Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
8.2
8.2/10 based on 227 reviews
Luther
United States,
May
2024
6.6/10
This hotel is a mixed bag of experiences. The rooms are spacious and well-equipped, making it suitable for families. However, the service can be hit or miss, with some staff being accommodating while others lack enthusiasm. The location offers proximity to hot springs but involves a challenging uphill walk. The dining options vary but might not suit everyone's taste. Overall, the facilities are decent but could use some improvement.
Rooms
8.0
Our room was large, complete with toilets, showers, locker room, hairdresser, and a makeup area. The spring water bathtub was a bonus for the whole family.
Service
7.0
The staff were accommodating upon arrival, although some lacked enthusiasm. They advised us on dining options but weren't consistently enthusiastic about assisting.
Location
5.0
The hotel's location, while providing access to hot springs, requires a demanding uphill and downhill walk both ways to the Xin Beitou town area.
Dining
7.0
The dining experience was varied, offering Taiwanese, Japanese, and Western cuisine, but it may not suit those used to continental breakfasts. The homemade ice cream was a pleasant surprise.
Facilities
6.0
The hotel offers a range of facilities, including room service, car hire, dry cleaning, housekeeping, and shuttle service, though the overall experience could be enhanced.
spacious rooms
challenging location
Dennis
United States,
November
2023
7.2/10
The hotel offers a mix of amenities with nice rooms and a good restaurant but has some limitations in the size of the rooms and the separation of bathing and toilet area. The service is polite but not overly enthusiastic. The location is recommended but involves a bit of a hike. The dining options are varied but might be crowded. The facilities are generally good with a soaking tub featuring hot spring water.
Rooms
8.0
The rooms are well-equipped and cozy, featuring a soaking tub with hot spring water.
Service
7.0
The staff was polite and helpful, although lacking a bit of enthusiasm.
Location
6.0
The hotel is not the most convenient due to its hilly location, but it provides access to local facilities.
Dining
7.0
The dining options are diverse, ranging from Taiwanese to Western cuisine, but seating availability may vary.
Facilities
8.0
The facilities are varied with a nice restaurant and a soaking tub with hot spring water.
Cozy rooms
Hilly location
John
United States,
September
2023
7.2/10
I stayed at this hotel with my family and overall had a mixed experience. The rooms were just good enough for a couple and a little kid, but the hot springs bath facilities were spacious and well-equipped. The service was extremely nice, but dining had to be booked in advance at the restaurants. The location, while close to hot springs, required a challenging 1.5km walk to Xin Beitou town area. The dining options were average, and the facilities were satisfactory.
Rooms
7.0
The rooms were small but adequate for a couple and a little kid.
Service
9.0
The service was extremely nice, and the staff were friendly.
Location
6.0
The hotel is conveniently located near hot springs but requires a challenging walk to the town area.
Dining
6.0
The dining options were average, and booking in advance was necessary.
Facilities
8.0
The hot springs bath facilities were spacious and well-equipped.
Gordon
United States,
September
2023
7.0/10
I had a mixed experience at this hotel. The rooms, while clean and comfortable, had small size with tiny bath tubs that could barely fit one person. The service was accommodating, but not very enthusiastic, especially towards assisting with transportation to Beitou station. The location was quite far from the station and required a challenging uphill and downhill walk to reach town. The dining options were varied, but the breakfast might not suit everyone's tastes. The facilities were satisfactory, with access to private soaking tubs.
Rooms
7.0
The room was clean and comfortable, but on the smaller side with tiny bath tubs.
Service
6.0
The service was accommodating, but lacking enthusiasm for assisting with transportation to Beitou station.
Location
5.0
The location was far from the station and required a challenging uphill and downhill walk to reach town.
Dining
7.0
The dining options were varied, but the breakfast might not suit everyone's taste.
Facilities
8.0
The facilities were satisfactory, with access to private soaking tubs.
Daniel
United States,
August
2023
8.0/10
The hotel is situated in a relaxing area near Xin Beitou train station, ideal for those seeking a peaceful retreat with access to public hot spring areas. The rooms are bright and well air-conditioned, catering to families with young children. While the uphill walk to Xin Beitou town may not suit everyone, the hotel provides a free shuttle service for added convenience.
Rooms
8.0
The rooms had all the facilities we needed, were bright letting in natural light, and seemed popular among families with young children.
Service
9.0
The service was very friendly and quickly arranged a taxi to Taipei. The staff also provided great recommendations to enjoy the hot spring pool.
Location
7.0
The hotel's location near Xin Beitou train station offers easy access to the museum and public hot spring area, despite the 1.5km uphill walk to Xin Beitou town.
Dining
8.0
The dining options, from Taiwanese to Western cuisine, were vast and satisfying, making use of the convenient shuttle bus service.
Facilities
8.0
The facilities, including the hot spring pool and room service, were enjoyable and met our needs during the stay.
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