Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 3 reviews
8.0
8.0/10 based on 620 reviews
George
United States,
November
2023
7.0/10
The hotel is in a convenient location for a family stay, close to the US embassy and many restaurants, but parking might incur additional costs. The rooms offer a comfortable bed but may need maintenance. The service is friendly and helpful, although heating seems to be an issue. The dining experience is acceptable with a kitchen and living room provided. The hotel is in Mexico City, close to Reforma Angel and the USA embassy, offering a quiet environment.
Rooms
7.0
The bed was really comfortable, but the rooms may need some maintenance and can be different from the pictures.
Service
7.0
The service was friendly and helpful, but heating was lacking.
Location
8.0
The location was good, close to the US embassy and many restaurants, in a safe and beautiful area. However, parking may be at an additional cost.
Dining
6.0
Facilities
7.0
The hotel offers basic facilities with a kitchen and living room setup.
Comfortable bed
Maintenance needed
John
United States,
October
2023
7.0/10
My stay at the hotel was a mix of positives and negatives. The rooms, though spacious, were nothing like the pictures and seemed to have some bed bug issues. The service was pleasant overall, but we encountered some minor inconveniences like missing room amenities. The location was excellent for exploring Mexico City, with easy access to the US embassy and restaurants, but the Wi-Fi signal was weak due to infrastructure issues. The dining experience had its ups and downs, as the hotel offered convenience but lacked variety in the menu.
Rooms
5.0
The rooms appeared very big but were nothing like the pictures. Unfortunately, we experienced serious bites that indicated a possible bed bug problem.
Service
7.0
The service was nice, but we had a minor issue with missing room essentials even though we had just checked-in.
Location
8.0
The hotel's location was excellent, especially for families, with easy access to the US embassy, restaurants, and attractions like Chapultepec. However, the Wi-Fi signal was compromised by the granite walls.
Dining
6.0
The dining options were good enough for convenience, offering a kitchen and multiple TVs in the living room, but lacked variety in the menu.
Facilities
7.0
The hotel had good facilities, with notable positives and negatives in various aspects.
Samuel
United States,
September
2023
7.8/10
The hotel offers big and comfortable rooms suitable for informal business meetings, but lacks air circulation, ceiling fans, or air conditioning. The service is attentive, with staff solving questions promptly. The location is excellent, close to many restaurants and stores but quiet at night. The dining experience is good enough, with free parking available. The facilities include a kitchen, living room with 3 TVs, and freshly squeezed juice.
Rooms
7.0
The rooms are big and comfortable, ideal for informal business meetings but need updating.
Service
8.0
The staff is attentive and quick in solving questions, providing helpful services like dry cleaning and housekeeping.
Location
9.0
The location is excellent, near many restaurants and stores, yet quiet at night.
Dining
7.0
The dining experience is good enough, with convenient facilities like a kitchen and living room with 3 TVs.
Facilities
8.0
The facilities include amenities like a kitchen, living room with 3 TVs, and a freshly squeezed juice option.