Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
7.1
7.1/10 based on 79 reviews
Susan
United States,
February
2025
6.6/10
My stay at Zhiyuanta Hotel was a mixed bag. On the plus side, the location was perfect and the staff were friendly. However, the breakfast was pretty basic and I had some issues with my room that were not addressed satisfactorily. Overall, I had my fair share of ups and downs during my two-night stay.
Rooms
5.0
My room had modern furnishings and was clean, but it was missing a window and a desk, which was disappointing.
Service
5.0
The staff members I interacted with were friendly, but the owner's dismissive response to my concerns was unhelpful.
Location
5.0
The hotel is right in the center of the city, making it super convenient.
Dining
5.0
Breakfast was very basic with no Western options available, which didn't meet my expectations.
Facilities
5.0
The hotel provided clean rooms and an airport shuttle service, but noise levels were high and Wi-Fi was terrible.
Craig
United States,
January
2025
6.4/10
My stay at Zhiyuanta Hotel was a mixed bag. While the location was great for accessing the Royal Thai embassy, the service left much to be desired. I encountered numerous issues from check-in to check-out, including inadequate breakfast options and a lack of professionalism from staff.
Rooms
5.0
The room was clean but lacked windows and didn't match what I booked. I felt like I overpaid for a lesser room.
Service
5.0
Communication with staff was challenging due to their limited English proficiency. There were various issues like noise disturbances and unresponsive management.
Location
5.0
The hotel's location is quite convenient, right in the center of the city and near the Royal Thai embassy.
Dining
5.0
The breakfast options were really disappointing, limited to unappetizing fried rice and plain white bread, which didn't justify the 'included' claim.
Facilities
5.0
Facilities were basic, with room service available but overall lacking in organization and clarity regarding shuttle services.
John
United States,
December
2024
6.8/10
My recent stay at Zhiyuanta Hotel in Vientiane was a mix of positives and negatives. The hotel boasts a convenient location close to the Royal Thai embassy, and I appreciated the clean and cozy ambiance. However, I faced issues like language barriers with the staff and muffin breakfast options that left much to be desired. Overall, while I enjoyed certain aspects, several hiccups affected my experience.
Rooms
5.0
The room was clean and featured modern furnishings, but it lacked a desk and did not have a window despite my booking specifications. Additionally, there was a strong smell coming from the bathroom plumbing each night.
Service
5.0
Communication was challenging since none of the staff spoke English. I also experienced delays and a lack of follow-through regarding shuttle services to the airport, leading to some frustration.
Location
8.0
The hotel is perfectly located in the center of the city, making it easy for me to access the Royal Thai embassy and explore nearby attractions.
Dining
5.0
Breakfast options were quite disappointing, consisting mainly of unappetizing fried rice and sad bread with minimal sides. I would've preferred no breakfast over these choices.
Facilities
5.0
The hotel had free Wi-Fi and room service, but the overall operational efficiency seemed lacking due to the small number of staff managing the hotel.
Kathryn
United States,
December
2024
6.4/10
My stay at Zhiyuanta Hotel was a mixed bag. The room was nice and spacious, but I faced some serious hiccups with the service and breakfast options. The staff really tried their best, but communication was tough at times, and some amenities, like the Wi-Fi, were a letdown.
Rooms
7.0
The room was big and nice, offering a comfortable space to relax.
Service
5.0
Staff were friendly and did their best to help, but language barriers made things tricky, and I had issues with the shuttle service.
Location
8.0
The hotel is right in the center of the city, super convenient to access the Royal Thai embassy and other spots.
Dining
5.0
Breakfast was pretty disappointing-only basic options and didn't change at all during my stay.
Facilities
5.0
Facilities like room service were available, but the overall maintenance was lacking, as I even had a broken sink during my visit.
Arthur
United States,
October
2024
7.0/10
I appreciated the hotel's modern minimalist design and its prime location near the Royal Thai embassy, which made my travel convenient. However, my stay was marred by language barriers with the staff and unreliable shuttle service. The breakfast options were limited, and a plumbing issue on my last night was poorly handled, leaving me frustrated.
Rooms
5.0
My double room was clean, but the plumbing issue with the sink was disappointing. It detaching from the frame on my final night led to a lingering glue smell.
Service
5.0
The staff struggled with English, which made communication difficult. The promised shuttle service was unreliable, contributing to a frustrating experience.
Location
5.0
The hotel is conveniently located close to the Royal Thai embassy, making it easy to travel there.
Dining
5.0
The breakfast was quite underwhelming, consisting of a few bland options. This was disappointing, especially since I expected better.
Facilities
5.0
Facilities like the coffee machine were often out of order, and the operational efficiency seemed lacking due to insufficient staff.