Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
8.2
8.2/10 based on 2898 reviews
Howard
United States,
October
2023
6.6/10
My stay at the hotel was a mixed experience. The rooms, although larger than typical for a Tokyo hotel, felt cramped due to the design with two twin beds and a partially removed partition wall. The service was hit or miss, with friendly staff but lacking professionalism at times. The location was better than expected with easy access to transportation but not near major tourist attractions. The dining options were basic, and the facilities were satisfactory.
Rooms
7.0
The rooms, while spacious for Tokyo standards, felt cramped due to the layout with two twin beds and a partially removed partition wall.
Service
6.0
The service had its ups and downs with friendly staff but lacking professionalism at times.
Location
7.0
The location turned out to be more convenient than I thought, with easy access to transportation, but lacking proximity to major tourist attractions.
Dining
6.0
The dining experience was basic, with limited options available.
Facilities
7.0
The facilities met the basic requirements for a comfortable stay.
Bill
United States,
September
2023
6.6/10
Staying at this hotel was a mixed experience. The location is very convenient, right across from the Shinagawa Seaside train station, making commuting easy. However, the rooms were smaller than expected, even by Tokyo standards, and the layout with the partially removed wall was unconventional. The service was surprisingly not as warm and welcoming as expected in Japan, but they did assist me with saving something. The dining options were typical Japanese fare, which might not suit everyone's taste. The facilities were decent, but the rooms were on the smaller side.
Rooms
7.0
The rooms were small, and some were even smaller than usual for Tokyo standards, with an unusual layout connected by a short corridor.
Service
6.0
The service was not as warm and welcoming as typically experienced in Japan, but they did help me save something.
Location
8.0
The hotel's location is really convenient, especially for those using the Shinagawa Seaside train station just in front of the hotel, although it's a bit far from busier areas.
Dining
5.0
The dining experience offered typical Japanese dishes, which may not be to everyone's liking, and the variety was limited.
Facilities
7.0
Eric
United States,
May
2023
7.8/10
I had a pleasant stay at the hotel. The rooms were nice and clean with a view of airplanes taking off, although they were a bit small. The hotel is conveniently located just across the street from the Shinagawa Seaside train station/Rinkai Line and next to an Aeon Mall that's open late. The rooms were comfortable.
Rooms
8.0
The rooms were nice and clean and had a view of airplanes taking off, but they were a little small. The beds were comfortable.
Service
9.0
The service was surprising as the staff were very nice and helpful. They were open all day and even had little English shops across the road. Services like dry cleaning, housekeeping, laundry, and a welcome drink were provided.
Location
9.0
The hotel's location is really convenient, right in front of the Shinagawa Seaside train station, making it easy to access many facilities. It is more local/business-oriented, close to the train station, and just across from an Aeon shopping mall.
Dining
6.0
The dining options were limited and not a good fit for me as they mainly offered Japanese dishes like rice, miso soup, and fish. The prices were around 1000 Yen, which is about $12.00.
Facilities
7.0
The hotel facilities were adequate, and there was an Aeon Department store with groceries on the lower level as well as various restaurants. Overall, the facilities met my needs during my stay at the hotel.