Feedback from previous guests about their experience.
88%
Other nearby airport hotels
clean
friendly staff
cleanliness issue on linens
limited dining options
8.8/10
Great
Rooms
8.3
Location
9.5
Service
9.0
Dining
8.2
Guest reviews
8.8/10
based on 6 reviews
9.0
9.0/10 based on 573 reviews
Fred
United Kingdom,
February
2024
8.0/10
The hotel is situated conveniently walking distance from numerous restaurants, the main shopping street, and the train station, making it ideal for exploring the old town and taking leisurely strolls to the lake. The rooms were very nice, and the staff was extremely polite and accommodating. However, there were some concerns about the cleanliness of the linens upon arrival.
Rooms
8.0
The rooms were very nice and the staff was very polite. Even though the bathroom had basic sliding doors and was quite confined, it was very clean.
Service
9.0
The service provided by the friendly and eager-to-assist staff was lovely and very accommodating.
Location
8.0
The location was perfect for exploring the old town, heading to the lake, and accessing the train station. Despite the initial issue with the linens, the central placement was convenient for all activities.
Dining
7.0
The dining options, though not extensive, offered a good mixture of high-quality dishes presented nicely. The staff even went the extra mile to accommodate special requests.
Facilities
8.0
The facilities, including housekeeping, laundry, and tours/ticket assistance, were great and added value to the stay.
clean
cleanliness issue on linens
Dave
United States,
February
2024
9.0/10
Staying at this hotel was a great experience overall. The rooms were warm and cozy, equipped with most amenities for a comfortable stay, although they could get quite warm, especially in summer. The friendly receptionist and excellent location added to the positive aspects of this hotel, while the breakfast, although adequate, could use a bit more variety. I enjoyed my time here but bear in mind the room temperature if visiting in hotter seasons.
Rooms
8.0
The rooms were very warm and cosy with most amenities available for your use. They were quite warm and could potentially be uncomfortable in summer.
Service
9.0
The service was exceptional, with friendly and helpful staff, especially Mario. They were a pleasure to deal with, making my stay even more enjoyable.
Location
10.0
The hotel's location was excellent, right in the center of the old town with easy access to restaurants, cafeterias, and shops. It was very convenient and yet quiet, offering the best of both worlds.
Dining
9.0
The dining experience was excellent, especially for vegetarians like myself. The dishes were very tasty, and I looked forward to every meal during my stay.
Facilities
9.0
The hotel offered amazing facilities that catered to all my needs. Everything was modern and well-maintained, ensuring a pleasant stay.
Nicholas
United Kingdom,
January
2024
9.2/10
I had a fantastic stay at the hotel. The rooms were very comfortable and attractive, perfect for a single traveler. The service was outstanding, with the staff being friendly and accommodating. The location was ideal, allowing easy access to the heart of the city. The dining options were delicious, and the facilities were top-notch.
Rooms
9.0
The rooms were comfortable and very up to date, designed for a single traveler.
Service
9.0
The staff was more than accommodating with special requests and provided helpful suggestions.
Location
10.0
The hotel is in the heart of the city, making it easy to explore the Altstadt area and central Zurich.
Dining
8.0
The dining experience was very tasty, with a good spread of healthy options.
Facilities
10.0
The hotel's facilities were top-notch, enhancing my overall experience.
Mary
United States,
December
2023
8.2/10
My stay at the hotel was a mixed experience. The rooms were clean and pleasantly decorated, yet they lacked basic amenities like an electric kettle or coffee maker. The service was top-notch with very kind and thoughtful staff who even accommodated an early check-in request. The location was ideal for exploring Zurich, though the issue of stained linens did detract from the overall comfort. The dining experience was enjoyable with a nice selection of breakfast items. Overall, a good stay with a few minor drawbacks.
Rooms
8.0
The rooms were clean and pleasantly decorated.
Service
9.0
The staff was very kind and thoughtful, going above and beyond to make our stay comfortable.
Location
9.0
The location was ideal for exploring Zurich, with easy access to various attractions and public transportation.
Dining
8.0
The dining experience offered a nice selection of breakfast items.
Facilities
7.0
Dick
United States,
October
2023
8.8/10
The hotel excelled in its prime location, being near Zurich Lake and surrounded by various attractions. The rooms were modern, comfortable, and clean, providing a cozy atmosphere, although they could be warm in summer. The staff's exceptional service, especially Maggie, added a personal touch to our stay, accommodating our needs seamlessly. The hotel's dining options, offering a delightful European breakfast, were a daily highlight. The facilities were satisfactory, enhancing our overall experience.
Rooms
8.0
The rooms were modern, comfortable, and clean, creating a bright and airy ambiance, although they could get warm during summer.
Service
9.0
The service was exceptional, with a very friendly and helpful staff, notably accommodating our early arrival and assisting with early departure.
Location
10.0
The hotel's location was excellent, situated in the heart of the old town with easy access to numerous restaurants, cafeterias, and shops.
Dining
9.0
The dining experience was fantastic, with a variety of tasty options that made each day enjoyable.
Facilities
8.0
The hotel's facilities were well-maintained and added value to our stay.
Dave
United Kingdom,
October
2023
9.0/10
The hotel is in a perfect spot in the city center, near the river and close to all main attractions. The rooms are modern, clean, and very comfortable, with a lovely bed and pillows. The service was exceptional, accommodating our early arrival and always providing helpful suggestions with a smile. The dining experience was superb at the Helmhaus with fresh food and extremely friendly staff. The location is excellent, allowing easy access to both tourist and business areas in Zurich. However, the dining options were just okay and nothing extraordinary despite advertising. Overall, a great value for money with friendly staff and a fantastic location.
Rooms
9.0
The upgraded rooms were very modern and clean, with a lovely and comfortable bed and pillows.
Service
9.0
The service was ever so helpful, accommodating our early arrival and providing excellent suggestions with a constant smile.
Location
10.0
The hotel is perfectly located in the city center, near the river, and close to all main attractions with numerous amenities within walking distance.
Dining
8.0
The dining experience was superb at the Helmhaus with fresh and delicious food served by extremely friendly staff.
Facilities
9.0
The hotel offers great facilities for a comfortable stay.