Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 4 reviews
4/5
based on 761 reviews
6.5
6.5/10 based on 1663 reviews
#13 of 67 hotels in Cairns based on Tripadvisor
John
United Kingdom,
April
2024
8.4/10
My stay at the hotel was incredible! The rooms were quite big and well-equipped, offering a lot of space and comfortable beds, truly a great value for money. The carpet was a bit unpleasant, but overall, it felt like a cozy hotel room.
Rooms
8.0
The rooms were spacious and comfortable, providing great value for money.
Service
9.0
The service was top-notch! The staff introduced themselves by email, were very friendly and helpful throughout my stay. Special thanks to Lucky, Debbie, and the owner for their extra care like putting an additional bed in my room.
Location
9.0
The hotel's location was fantastic, convenient for both the airport and exploring Cairns. It was close to the Botanic Gardens and an open-air swimming pool, making it a peaceful stay away from the hustle and bustle.
Dining
7.0
The dining experience was more than adequate. However, it was disappointing that some advertised services like the bus were not available. The fish and chips were a highlight.
Facilities
9.0
The hotel offered great facilities, including car hire, grocery shopping service, laundry, a welcome drink, and tours/ticket assistance.
Rob
United Kingdom,
March
2024
8.4/10
The hotel is conveniently located between Cairns City and the airport, making it very good for easy access to the beach, parks, and the city. The rooms were well appointed, comfortable, and spacious. The friendly staff go the extra mile to ensure a wonderful experience. However, the lack of an elevator to the 2nd floor before check-in could be inconvenient.
Rooms
8.0
The rooms were well appointed, comfortable, and spacious.
Service
9.0
The staff were absolutely wonderful, providing 5-star service with friendliness and helpfulness.
Location
9.0
The location is very good, close to the beach, parks, the city, and the airport, offering a comfortable and convenient stay.
Dining
8.0
The dining experience was very nice, with a good choice of food and excellent staff service.
Facilities
8.0
The hotel provides various services like car hire, grocery shopping, laundry, welcome drinks, and tours/ticket assistance, enhancing the overall stay.
Karl
United Kingdom,
February
2024
8.4/10
The hotel rooms were reasonably priced, clean, attractive, spacious, and comfortable with all the necessary facilities for our food allergies. However, we encountered some issues with water overflow from the shower and a leaking refrigerator.
Rooms
8.0
The rooms had everything we needed, including a stove and microwave. Despite the water overflow and leaking refrigerator, they were very reasonably priced and provided a comfortable stay.
Service
9.0
The staff put our safety first by checking on us outside our rooms and arranging efficient transportation to the airport for a great fare. They were also courteous and helpful in assisting with bookings.
Location
8.0
The hotel's location was very good, providing easy access to the Cairns Esplanade and tour bookings. While there were some noises from the park, it was overall a lovely and quiet area.
Dining
8.0
The dining options were more than adequate, with a nice choice of items and excellent staff. It was a pleasant experience, though clearer information on booking would be appreciated.
Facilities
9.0
The hotel offers various facilities like car hire, laundry service, and welcome drinks, enhancing the overall stay experience.
David
United States,
November
2023
7.6/10
The hotel rooms, easily sleeping 4 people with basic kitchen facilities, were large, comfortable, and very clean, though a little dated. The service was excellent, with the staff being friendly and helpful. The location was convenient to various attractions and amenities, making it a lovely choice for travelers. However, the dining experience was below par, and it could be better. Overall, a great value for money stay with a few minor drawbacks.
Rooms
8.0
The room was super spacious and clean.
Service
9.0
The service was really helpful and friendly.
Location
9.0
The location was convenient to the night market, downtown shopping areas, and other attractions.