Corner of Esplanade & Spence Street Pacific Hotel Cairns
Sweets Planet
800 ft
Shop 10C 46 Lake St Bolands centre
Mai Sai Pak Chee
900 ft
Shop1
The Chambers
800 ft
21 Spence St
Miss Chief Bar & Eatery
700 ft
39-49 Lake St Level 1
Golden Boat Chinese Restaurant
900 ft
34 - 40 Lake St Shop 3 - 4
Reviews and Ratings
Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 6 reviews
9.0
9.0/10 based on 2187 reviews
Joan
United States,
December
2023
7.6/10
I was pleasantly surprised by the overall experience at the hotel. The location is excellent, with easy access to popular spots and amenities. The rooms, while lacking natural light and with a view onto the roof and rusted pipes, still exude a sense of luxury. The service was exceptional, with staff going above and beyond to assist, even in the middle of the night. However, the dining options were a bit basic, and the value for the money could be better.
Rooms
7.0
The rooms, despite being rather dark with no real windows, still had a touch of luxury to them.
Service
9.0
The staff was incredibly friendly and helpful, especially with booking activities and providing local insights.
Location
9.0
The location was fantastic, within walking distance of key attractions, shops, and the lagoon.
Dining
7.0
The free buffet was a nice surprise, even though the options were somewhat limited.
Facilities
6.0
The hotel's facilities were satisfactory, but they could use some improvement to match the overall experience.
Gordon
United Kingdom,
October
2023
7.8/10
The hotel is centrally located with easy access to shops, supermarket, and attractions. The rooms are modern and clean, though there was a minor noise issue due to a small gap under the door. Service was top-notch and very professional, especially with tours and ticket assistance. The dining experience fell short of expectations, but guests enjoyed nearby dining options. Overall, a great location with some room for improvement in certain areas.
Rooms
8.0
The rooms are modern and clean, but there was a little noise from a small gap under the door.
Service
9.0
The staff was very professional and helpful, a great asset that made the stay enjoyable.
Location
9.0
The hotel is in a very central location, close to shops, supermarket, Esplanade, and the ferry terminal.
Dining
6.0
The dining experience was a letdown, but nearby dining options offered excellent food and service.
Facilities
7.0
The hotel offers convenient facilities next to a supermarket and near Cairns Marina.
Convenient Location
Room Noise
Joe
United Kingdom,
September
2023
8.0/10
The hotel sits in a prime location just steps away from the tourist center of the city, offering a quiet room and complimentary pod coffee. The lounge is a great spot to relax and enjoy pastries. While the dining experience is lacking staff presence, the overall experience is pleasant and convenient.
Rooms
8.0
My room was spotlessly clean, spacious, and comfortable despite some noise from the street due to a small gap under the door. The bed was cozy, and the shower was decent.
Service
9.0
The staff were incredibly helpful, assisting with directions and even going the extra mile to help resolve a card issue. Getting a late check-out was a nice surprise.
Location
9.0
The property's location is perfect for exploring Cairns, being close to the Esplanade and city center. The lounge area was a cozy place to unwind after a long day.
Dining
7.0
The packaged products were small but tasty, and having pastries and an espresso machine available was a nice touch. However, the lack of staff presence during breakfast hours was a letdown.
Facilities
7.0
The hotel offers basic yet sufficient facilities for a comfortable stay, though improvements in staff presence during dining hours would enhance the experience.
Clean Rooms
Limited Dining Staff
Edward
United Kingdom,
July
2023
8.8/10
The hotel is centrally located, close to the docks, restaurants, and downtown Cairns. The rooms are beautifully equipped with all necessary amenities, and the service from the young male staff is excellent. Although the dining options were limited, the overall experience was pleasant with a spotlessly clean and spacious accommodation.
Rooms
9.0
The rooms in Room 202 were wonderful, clean, and well-equipped with little extras like bath gel and shampoo.
Service
9.0
The young male staff members were very friendly and helpful.
Location
9.0
Being right in the center of town, the hotel is within walking distance to various attractions, restaurants, and the convention center.
Dining
8.0
The dining experience was a nice surprise, offering options from 6:30 am and continuing for a few hours.
Facilities
9.0
The facilities were great, especially the easy access to downtown and comfortable rooms.
Andre
United States,
July
2023
7.4/10
My stay at the hotel was overall pleasant. The rooms were pretty and comfortable, offering a clean and spacious environment. However, the heavy air conditioning required some adjustment, as it was quite chilly even under a blanket. The location was excellent for exploring the area, close to various dining options and within walking distance of everything. The service was a mix of very helpful and friendly staff members, with a slight issue of rudeness from one individual. The dining experience was convenient with nearby options, but there were some unexpected letdowns. The facilities met basic needs with no major concerns.
Rooms
8.0
The rooms were pretty and comfortable, offering a clean and spacious environment. Adjusting the heavily air-conditioned room was a bit challenging, needing clearer instructions.
Service
7.0
The staff members were a good mix of very helpful and friendly, but there was a minor incident of rudeness from one individual.
Location
9.0
The location was excellent for exploring the area, close to various dining options and within walking distance of everything.
Dining
6.0
The dining experience was convenient with nearby options, but there were some unexpected letdowns, like a lackluster coffee machine in the room.
Facilities
7.0
The facilities met basic needs without any major issues.
Laura
United States,
May
2023
8.8/10
My stay at the hotel was delightful. The rooms, although lacking a view and facing a small courtyard with a human cut-out, were clean and tastefully done. The location was excellent, very central to Cairns with convenient access to shops, supermarkets, the Esplanade, and the ferry terminal. The service was exceptional, with very friendly and helpful staff. The dining experience, near the night markets and wharf, was a pleasant surprise and added an extra touch to our stay.
Rooms
8.0
I was looking into a small courtyard with a human cut-out which was a bit weird, but the room itself was great sized and very clean.
Service
9.0
The staff was exceptionally helpful and friendly, making my stay even more enjoyable.
Location
10.0
The hotel is very central in Cairns, close to Cairns Marina, numerous restaurants, shops, and the ferry terminal, offering a convenient and vibrant atmosphere.
Dining
9.0
I stumbled upon a dining gem near the night markets and wharf, with excellent food and service that enhanced my overall experience.
Facilities
8.0
The hotel's facilities were satisfactory, providing everything needed for a comfortable stay.
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