Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 4 reviews
7.7
7.7/10 based on 706 reviews
David
United Kingdom,
January
2024
8.2/10
Staying at this hotel was a real treat. The rooms were equipped with everything you could possibly need, very clean, and very large with a lovely balcony, feeling like a beautiful big apartment. The service was friendly and extremely helpful, although there was a bit of noise from outside. The location was great, especially for buying food for the room, and close to various attractions. The dining experience had some room for improvement, but overall, it was a pleasant stay.
Rooms
9.0
The rooms are large and roomy with a full kitchen and large balcony with seating and timber shutters.
Service
8.0
The staff were friendly and extremely helpful.
Location
9.0
The hotel is conveniently located, especially for buying food if you plan on using the kitchen in your room, and close to attractions like Green Island and Kuranda scenic railway/skyrail.
Dining
7.0
The dining was satisfactory with local Cairns tropical fruit, although some improvements could be made.
Facilities
8.0
The facilities were good overall.
Louisa
United Kingdom,
January
2024
7.6/10
The resort looked amazing but unfortunately, we struggled with a severe midge issue during our 5-night stay, leaving us covered in bites from head to toe. The 2-bedroom unit was well-equipped and spacious, with a coffee machine. The ground-floor location by the pool and the serene lake view were perfect.
Rooms
7.0
The room was comfortable and spacious with all the necessary facilities.
Service
9.0
The service was excellent, with helpful staff assisting with luggage, calling cabs, and offering storage options. Perfect for a solo mom traveler.
Location
8.0
The resort is within walking distance to restaurants and offers a general store for convenience. Close to key attractions like Cairns Zoo and Palm Cove.
Dining
6.0
The dining experience varied with a disappointing curry but redeemed by a lovely roast night. Room service was lacking, impacting overall satisfaction.
Facilities
8.0
The resort offered various amenities and shops, enhancing the stay.
Carl
United Kingdom,
August
2023
8.2/10
This hotel offers a prime location with easy access to the pool, BBQ area, and a beautiful beach. The rooms are well-situated and provided entertainment from the opposite pool complex. The service was friendly and helpful, making our stay enjoyable.
Rooms
9.0
The rooms were conveniently located, overlooking the pool and opposite one of the pool complexes.
Service
8.0
The service was very friendly and accommodating, especially from the duty manager.
Location
9.0
The location was excellent, away from the downtown hustle, and quieter at night. Easy access to public transportation and attractions like Port Douglas.
Dining
7.0
The dining experience was mixed, with value for money at the in house cafe/bar but some issues with meal quality and availability.
Facilities
8.0
The facilities provided were satisfactory with access to the pool, beach, and BBQ area.
Anne
United Kingdom,
May
2023
8.2/10
The serviced apartment offers spacious rooms with a fantastic pool view and a huge outdoor area at excellent value for money. Despite some minor issues like a light out and not enough towels for all guests, the cleanliness and provided amenities make it a good choice for a comfortable stay.
Rooms
8.0
The rooms are very spacious, clean, and well-stocked with everything you may need, despite being a bit noisy on the ground floor.
Service
9.0
The staff were friendly and helpful, ensuring a pleasant and accommodating stay with various services available.
Location
8.0
The location is convenient, close to the airport and in a nice neighborhood with access to the botanical gardens and Mangroves.
Dining
7.0
The alternative dining options were good, though the lack of room service for four days was a downside for the price paid.
Facilities
9.0
The hotel offers multiple pool areas, a BBQ area, and commercial services, ensuring a variety of amenities for guests.