Feedback from previous guests about their experience.
60%
Other nearby airport hotels
6.0/10
Guest rating
Rooms
7.4
Location
8.0
Service
8.8
Dining
7.0
Guest reviews
6.0/10
based on 5 reviews
Louise
United Kingdom,
April
2024
7.8/10
My stay at the hotel was a mix of positives and negatives. The room, while clean and adequately comfortable, seemed a bit worn out and in need of a refresh. The check-in process was smooth, and overall, for a budget hotel, it offered a clean, cozy, and quiet environment. However, the noise from outside could be bothersome with the windows slightly open.
Rooms
7.0
The room complied entirely with the website promises and was clean, comfortable, and quiet. However, it appeared like it needed some refreshing.
Service
9.0
The service at the hotel was excellent. The staff was friendly and went above and beyond to assist, particularly Mark, who showed genuine concern in resolving any issues.
Location
8.0
The location was excellent, especially for those arriving and departing by train. It was convenient for accessing various city attractions, making it ideal for a short stay in Norwich.
Dining
7.0
The dining experience was good overall, with a variety of options available. However, the food could have been warmer, and the selection was somewhat repetitive.
Facilities
8.0
The facilities at the hotel were satisfactory, providing everything needed for a comfortable stay.
Stuart
United Kingdom,
December
2023
7.8/10
The hotel's rooms were very basic but nice and clean upon entering, albeit needing some freshening up. The check-in process was excellent, and the service was friendly and helpful, particularly in resolving issues. The location was convenient for the railway station, football stadium, and city center shops, although it was a bit confusing to locate next to the river. The dining experience offered good options at a decent price, though the early breakfast timing might not suit everyone. Overall, a satisfactory stay with room for improvement.
Rooms
8.0
The rooms were clean, nice, and warm when we first entered, though they appeared basic and could benefit from a refresh.
Service
9.0
The staff was very friendly and went above and beyond to help resolve any issues.
Location
7.0
The location was ideal for accessing the railway station, football stadium, and city center shops, despite being a bit confusing to find near the river.
Dining
8.0
The dining experience offered good quality and variety at a reasonable price, though the early breakfast timing could be inconvenient for some.
Facilities
7.0
The facilities were satisfactory, offering everything needed for a comfortable stay at a value-for-money price.
Richard
United Kingdom,
September
2023
7.6/10
The hotel room I stayed in was quite spacious with two generous windows that let in a lot of sunlight, although the TV felt a bit small and far away. The shower was nice, but being close to a noisy area like Popworld made it challenging to sleep well for a couple of nights.
Rooms
7.0
The room was good with a nice shower, but the noise from the nearby Popworld made it hard to sleep.
Service
8.0
The service was warm and welcoming, and the staff were attentive to my needs, especially regarding my disability. They seemed genuinely interested in providing assistance, unlike some other hotels.
Location
9.0
The location of the hotel was excellent, making it easy to access city center attractions and only a short walk from the railway station. However, the noise from nearby establishments could be disruptive at night.
Dining
6.0
The dining experience was okay, with a decent breakfast selection available. The hot buffet was self-serve, which was convenient but not ideal for a relaxing evening meal.
Facilities
7.0
Frederick
United Kingdom,
August
2023
7.4/10
I had a pleasant stay overall. The room, though spacious and easy to heat, could have been improved with a softer pillow. The service was exceptional, especially from Mark, who went above and beyond to assist us. The location was ideal for both business trips and city breaks, being in the heart of Norwich. Dining options were good but could have been more punctual.
Rooms
7.0
The room was quite cool upon arrival, but I managed to heat it up with a small electric radiator. It felt a bit unclean at first, but it was spacious and comfortable once warmed up.
Service
9.0
The hotel staff were efficient, very helpful, and friendly. Mark, in particular, did an outstanding job in resolving any issues we had during our stay.
Location
8.0
The central location was convenient for my needs, whether for business or leisure. Within walking distance to the city centre and other key attractions.
Dining
7.0
The breakfast offered a good selection, including vegetarian options, but there was a delay one morning. However, being right in the city, the dining options were plentiful and diverse.
Facilities
6.0
The hotel facilities were adequate for my stay, nothing extravagant but functional. The value for money was reasonable.
David
United Kingdom,
June
2023
7.8/10
I had a pleasant stay at the hotel. The rooms were spacious and immaculately clean, but the hotel being at the rear of the property was a bit of a drawback. The service was impeccable, with the staff being friendly and attentive. The location was ideal for both business travelers and city break enthusiasts due to its proximity to the railway station and city center shops. The dining options were decent but could use some improvement. Overall, a comfortable and convenient choice for accommodation.
Rooms
8.0
The rooms were spacious and immaculately clean.
Service
9.0
The staff were friendly and went above and beyond to assist us, from helpful advice to taking care of our luggage.
Location
8.0
The hotel's location is excellent, especially for those traveling by train or exploring the city center, although it can get a bit noisy at times.
Dining
7.0
The dining experience was satisfactory, but the menu could have more variety.
Facilities
7.0
The hotel offers essential facilities for a comfortable stay.
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