Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 3 reviews
8.9
8.9/10 based on 1754 reviews
Robert
United States,
January
2024
8.4/10
I had a wonderful stay at the hotel. The rooms were spacious and cozy, making me feel right at home. The service, especially from the ground floor staff, was amazing. The location couldn't have been better for exploring the city. However, the dining options left a bit to be desired with limited choices compared to similar hotels.
Rooms
9.0
The rooms are big, very spacious, and cozy, providing a comfortable retreat.
Service
9.0
The staff was so kind and attentive, and the free drink counter was a nice touch.
Location
9.0
The hotel is in a great location, just a short walk from the Taipei Arena metro station and close to shopping areas.
Dining
7.0
While the dining setting is beautiful, there could be more variety in the menu to cater better to Western tastes.
Facilities
8.0
The facilities in the hotel were top-notch, enhancing the overall stay experience.
Samuel
United States,
July
2023
8.0/10
The hotel rooms were very well designed, making great use of the space, especially with a large bathroom that stood out. The interior decorations and materials were lovely. However, the service, particularly housekeeping and breakfast room efficiency, has declined from previous experiences, with an unfriendly check-in around 7 pm. The location was good, close to local eateries and the metro, but the partitioned room by a curtain could be a drawback. The dining experience offered a good selection of both Western and Asian options, yet limited compared to similar hotels. The facilities overall were excellent.
Rooms
9.0
The rooms were well-designed and spacious, with a standout large bathroom.
Service
7.0
The service quality varied, with a decline in efficiency for housekeeping and breakfast services, and an unfriendly check-in experience.
Location
8.0
The hotel's location was good, providing easy access to local dining spots and the metro, although the room separation by a curtain may not suit everyone.
Dining
7.0
The dining options offered a satisfactory mix of both Western and Asian choices, although the variety could be enhanced.
Facilities
9.0
The hotel facilities were excellent overall.
Paul
United States,
July
2023
8.2/10
My stay at the hotel was fantastic! The room I stayed in, facing room 101 as requested, was spacious, comfortable, quiet, well-appointed, and nicely decorated. The staff were incredibly accommodating, helpful, respectful, and approachable, providing excellent customer service. The location was convenient, just a short walk to the Taipei Arena metro station and about 15 minutes on foot from the East zone. The dining options were decent, offering a variety of classic American dishes. The hotel provided dry cleaning, housekeeping, and tours/ticket assistance services.
Rooms
9.0
My room facing room 101 was better than the family deluxe room, spacious, and comfortable.
Service
9.0
The service was exceptional, with staff who were very helpful and accommodating.
Location
8.0
The hotel's location was great, close to the Taipei Arena metro station and East zone, making it easy to explore the city.
Dining
7.0
The dining options were decent but could have had a bit more variety.
Facilities
8.0
The hotel facilities were well-maintained and provided everything needed for a comfortable stay.
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