Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 6 reviews
7.4
7.4/10 based on 350 reviews
Andrew
United States,
April
2024
7.8/10
I had a pretty good stay at the hotel. The rooms were large, clean, and comfortable, allowing me to have a good night's sleep. On the downside, while the rooms appeared clean, there were some food crumbs, hair, and an elastic under the bed when I moved it against the wall.
Rooms
8.0
The rooms were large, clean, and comfortable, providing me with a good night's sleep, but there were some cleanliness issues found under the bed.
Service
9.0
The staff was extremely courteous and helpful, even going out of their way to celebrate my birthday when I was alone. However, the service in the restaurant felt cold and ingenuine.
Location
7.0
The hotel's location was very convenient for my travels, but it was not as close to the airport as I expected. The surrounding industrial area made it slightly more challenging to access facilities.
Dining
8.0
The dining experience was surprisingly good and satisfying, with a decent selection of fresh foods, although the service felt cold and ingenuine.
Facilities
7.0
clean
cleanliness issues
Jim
United States,
March
2024
7.0/10
The hotel was a comfortable stay for my family before heading to the airport. The rooms were nice with comfortable beds, but cleanliness could be improved under the beds. The service was pleasant and helpful overall, although there was an instance of staff barking orders. The location, although not ideal due to noise, was convenient for airport proximity and modern surroundings. The dining experience was good with a variety of breakfast items, despite some service issues. Overall, a reasonable option with some room for improvement.
Rooms
7.0
The rooms were nice with comfortable beds, but cleanliness could be improved under the beds.
Service
8.0
The service was pleasant and helpful overall, although there was an instance of staff barking orders.
Location
6.0
The location was convenient for airport proximity and modern surroundings, but noise from a busy road was a downside.
Dining
7.0
The dining experience was good with a variety of breakfast items, despite some service issues.
Facilities
Ron
United Kingdom,
December
2023
6.8/10
The hotel has a modern design but lacks practicality in the rooms. The beds are comfortable, but cleanliness could be improved. The service is a mix of outstanding help and cold interactions. The location is convenient for travel but lacks interesting surroundings. The dining experience is satisfying but service feels cold. Overall, a decent hotel with some areas for improvement.
Rooms
7.0
The rooms appeared clean and comfortable, but cleanliness under the bed could be better.
Service
6.0
The service was a mix of outstanding help and cold interactions.
Location
6.0
The location is convenient for travel but lacks interesting surroundings.
Dining
7.0
The dining experience was satisfying, but the service felt cold.
Facilities
8.0
The hotel facilities were adequate for a comfortable stay.
Mike
United States,
September
2023
7.4/10
I had a great stay at this hotel! The rooms were spacious, clean, and the beds were very comfortable. The staff were friendly and accommodating. However, the service was a bit slow due to limited staff. The location was convenient for my work near the airport, but not very interesting overall. The dining experience was decent with a good selection of fresh foods. The facilities were satisfactory, providing the basic amenities needed for a comfortable stay.
Rooms
9.0
The rooms were large, with new furnishings and the bed was very comfortable and clean.
Service
7.0
The staff are friendly, but there were too few of them to cater to the guests quickly.
Location
6.0
The hotel is conveniently located near the airport, which was beneficial for my work purposes.
Dining
7.0
The dining options were decent, comparable to what every Hilton Garden Inn offers.
Facilities
8.0
The hotel provides essential services like dry cleaning, shops, and laundry facilities.
value for money
slow service
John
United Kingdom,
August
2023
7.8/10
The hotel provided a comfortable stay with spacious rooms and a convenient location, although some cleanliness issues were noted under the bed. The service was friendly and accommodating. The dining experience was satisfying, but some staff interactions felt cold. Overall, good value for money.
Rooms
7.0
The rooms were clean and spacious, but some cleanliness issues were found under the bed.
Service
9.0
The service received was friendly and accommodating.
Location
8.0
The location was convenient for travel, though not as near to the airport as expected. Nearby amenities like a Subway and Tim Hortons were accessible.
Dining
7.0
The dining experience offered a good selection of food, but some service interactions felt cold and ingenuine.
Facilities
8.0
The hotel facilities were satisfactory, with amenities available to ensure a comfortable stay.
Grace
United Kingdom,
June
2023
7.4/10
The hotel was a good choice for a family stay before heading to the airport. The rooms were spotless, although I found some food crumbs and hair under the bed when I moved it. The size and comfort were in line with what I expect from Hilton Garden Inns.
Rooms
8.0
The rooms were spotless, which was great for a family stay before our flight.
Service
6.0
The staff was more helpful than not during check-in, though I noticed some ups and downs in service around the hotel.
Location
9.0
The location was very convenient for my travel needs with a connection flight the next day. The proximity to the airport and the free 24-hour shuttle service were a big plus.
Dining
7.0
The dining experience was surprisingly good with a satisfying selection of breakfast items. However, the service in the restaurant felt a bit cold and impersonal.
Facilities
7.0
The hotel offered a range of facilities that were useful for my stay before the flight.
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