Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
3.5/5
based on 628 reviews
7.7
7.7/10 based on 3407 reviews
#110 of 350 hotels in Hamburg based on Tripadvisor
Robert
United Kingdom,
August
2023
7.0/10
My stay at the hotel was a mix of positives and negatives. The room had big windows with a nice courtyard view, but it was uncomfortably hot and smelled of smoke. Despite that, it was spacious, clean, and the bed was comfy. The service was accommodating and friendly, especially considering the heatwave. The location was convenient for city exploration but lacked some expected class. The dining experience was satisfactory, with a decent breakfast selection. Overall, a decent stay with a few drawbacks.
Rooms
7.0
The room was spacious, clean, and the bed was comfy, but it was uncomfortably hot and had a lingering smell of smoke.
Service
8.0
The service was accommodating and the staff were helpful and friendly.
Location
7.0
The hotel is conveniently located near transportation for city exploration but lacked some expected class.
Dining
6.0
The dining experience was satisfactory with a decent breakfast selection.
Facilities
7.0
The hotel facilities were adequate for a comfortable stay.
Colin
United Kingdom,
July
2023
7.4/10
The hotel offers spacious and very clean rooms with nice amenities. The bar and facilities are good, and having complimentary coffee and croissants while waiting for the shuttle service is a plus. However, being above the outside smoking area made it impossible to keep the window open for fresh air due to the overwhelming smell of cigarettes.
Rooms
8.0
The rooms were spacious and very clean, although in need of paint. Amenities provided were nice.
Service
8.0
The staff were all very helpful and friendly, making our stay enjoyable. However, there was a slight issue with unprofessional and fake kindness from one member.
Location
7.0
The location is very convenient, especially for those needing access to the airport and nearby market. The proximity to transportation options for exploring the city is a major perk, although the immediate surroundings lack leisurely strolling areas.
Dining
7.0
The dining experience was inclusive and the selection of food was varied, with a highlight being the excellent German filter coffee. However, some may find it not the best value for money.
Facilities
7.0
The hotel offers good facilities for guests, including a bar and complimentary coffee. However, being above the smoking area impacted the overall experience.
Andrew
United Kingdom,
June
2023
6.2/10
My stay at the hotel was a mix of positives and negatives. The rooms were spacious and very clean, but the walls needed painting and were not exactly as depicted in the pictures. Unfortunately, my room's location above the smoking area made it impossible to keep the window open due to the strong cigarette smell.
Rooms
7.0
The rooms were spacious and very clean, but the walls needed painting and were not as shown in the pictures. Additionally, the location above the smoking area was unpleasant.
Service
7.0
The service was a mixed experience. Most staff members were helpful and friendly, and I even received assistance with a shuttle bus. However, there were instances where the service felt unprofessional and insincere.
Location
6.0
The hotel's location was both convenient and concerning. It was close to the airport and the area I needed to visit, with good transportation options but the neighborhood itself seemed a bit run down and potentially unsafe at night.
Dining
5.0
The dining experience was mediocre. While the breakfast spread was extensive, it did not offer good value for money.
Facilities
The hotel facilities were adequate, but nothing exceptional stood out. The value for money was average considering the overall experience.