Gatwick Cambridge Hotel, Horley (Surrey)

The hotel offers a mix of positives and negatives. The rooms have some drawbacks like an unswitched heater and a tiny window facing outer walls; however, they feature the best power shower ever and comfortable single beds. The service is a bit of a mixed bag, with one friendly and efficient waiter but a screechy receptionist hinting at extra charges. The location, while fairly close to the airport, has some dark and dingy areas in the car park, although it provides suggestions on where to go in town. The dining experience feels decent with the serving style and fresh salads. Overall, the facilities seem adequate.

I had a mixed experience at the hotel. The rooms were comfortable and nicely decorated, but the window was tiny and faced the lower outer walls. The service, particularly from the English receptionist, was unfriendly and a bit chaotic. The vintage area location near Gatwick airport was convenient, but the onsite restaurant left much to be desired. Despite some drawbacks, the hotel offers value for money for a short stay.

The hotel has lovely decor and comfortable beds in the rooms, although there's virtually no sound proofing and the heater hadn't been switched on. The service displayed some customer service with a mix of unfriendliness. The location is good with easy access to the shuttle stop at the airport. The dining experience served gourmet products. However, the facilities are somewhat lacking.