Feedback from previous guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
8.7
8.7/10 based on 84 reviews
Glenn
United States,
May
2024
7.0/10
My stay at the hotel had its ups and downs. The rooms were spacious but not excellent, and the overall cost was a bit high. The room I stayed in was a smokers' room, so it had a persistent ashtray smell. Despite a slight initial odor, probably from poor ventilation, the room was quite warm in the evening.
Rooms
6.0
The rooms were large but not great, and the smokers' room smelled strongly of an ashtray. The initial smell could be due to a lack of ventilation when unoccupied. The room was quite warm in the evening.
Service
9.0
The staff were really approachable and helpful during my stay. They were extremely helpful and welcoming, and they even assisted with a language barrier issue regarding my next hotel reservation. I appreciated the attentive service, especially since I didn't speak Japanese.
Location
5.0
The hotel's location was convenient as it was near the airport, which served my purpose well. However, it was not in the best area, with construction fences visible, and the surroundings weren't very appealing. This was my second time returning to stay at this hotel.
Dining
7.0
The dining experience was nice overall, with a buffet offering Japanese and continental styles, along with real Italian coffee. However, the variety was a bit limited, which was a slight downside.
Facilities
8.0
The hotel offered a decent range of facilities, including room service, dry cleaning, housekeeping, laundry, and a welcome drink. The provision of shuttle services to and from the airport and train station was convenient.
Arthur
United States,
April
2024
8.6/10
My stay at the hotel was a mix of positives and negatives. The rooms for my children were poor and in need of redecoration, giving a dated look. However, my own room was excellent, very modern, clean, and quiet, offering a pleasant view over a small field.
Rooms
8.0
My room was excellent - very modern, very clean, and very quiet, with a view over a small field.
Service
9.0
The service was very pleasant and helpful during my stay.
Location
9.0
The location was a topping to an amazing journey, with convenient access to KIX airport via shuttle and a decent breakfast deal.
Dining
9.0
The dining experience was outstanding - fresh and very delicious, complementing my stay.
Facilities
8.0
The facilities were satisfying and contributed positively to my experience at the hotel.
David
United States,
December
2023
7.6/10
The hotel offers a standard room size typical for Japan, accommodating up to 5 adults and 2 kids comfortably with tatami beds. The rooms, although clean, overlook a charming vegetable garden and are a bit small and plain compared to the rest of the hotel. The service is exceptionally friendly and helpful, with fluent English-speaking staff ready to assist with any needs. The location provides easy access to local eateries and a convenient store in a mostly residential area, making it ideal despite morning shuttle stops. The dining experience offers a buffet of Japanese and continental cuisines but falls short on variety, especially for the price. The facilities are well-equipped and modern. Overall, a good value for money stay with some minor drawbacks.
Rooms
7.0
The rooms were clean and comfortable with a view of a vegetable garden.
Service
9.0
The staff was extremely friendly and helpful with excellent English communication skills.
Location
8.0
The location is convenient, with various eateries and a convenient store nearby, despite the morning shuttle stops.
Dining
6.0
The dining experience was a mix of Japanese and continental styles but lacked variety for the price.
Facilities
8.0
The facilities are modern and well-equipped.
Herman
United States,
September
2023
6.0/10
My stay at the hotel was a mix of positives and negatives. The rooms, while slightly run down, offered some surprising amenities like a massage chair and a raised platform with a low table for eating. However, the plastic bathrooms were tiny and less impressive compared to the rest of the facilities. The service was a mix of helpfulness with genuine and friendly staff, but poor communication during booking. The location served its purpose of being close to the airport but lacked immediate amenities. Dining options varied in quality from mediocre to satisfying. Overall, the facilities were decent with some room for improvement.
Rooms
7.0
The rooms, though a bit run down, had some unexpected amenities like a massage chair and a raised platform for eating. The tiny plastic bathroom was a downside.
Service
6.0
The staff were a mix of genuinely friendly and helpful, although there were issues with communication during booking.
Location
6.0
The hotel, although close to the airport, lacked immediate amenities and was a bit far from the station. However, it served its purpose for proximity to the airport.
Dining
5.0
The dining experience varied from mediocre to satisfying, with a mix of Western and Japanese buffet options.
Facilities
6.0
The facilities were decent, with room for improvement in certain areas.
Andy
United States,
July
2023
7.8/10
The hotel rooms were very clean and comfortable, including a nice massage chair and an air purifier, although small with the presence of an ashtray. The service provided was friendly and helpful, especially during a situation where we thought we left an item in the room. The location, although a bit crowded during check-in, was close to the airport and convenient for late-night arrivals. The dining experience offered outstanding and delicious options but was considered quite expensive. Overall, a pleasant stay with some room for improvement.
Rooms
8.0
The rooms were small but had an air purifier and were very clean and comfortable.
Service
9.0
The staff were very gracious, helpful, and hardworking, especially during unexpected situations.
Location
7.0
The location was convenient for airport access and felt close to the airport without being directly at the airport.
Dining
7.0
The dining offered outstanding fresh and delicious options but was considered quite expensive.
Facilities
8.0
The hotel facilities provided good amenities and services.